Seriously, I don't know why the thread (complaint about Neo Garden) has been deleted.
Anyway, I am going to post here to inform everyone.
Here's my complaint about Neo Garden. I am disappointed with how Neo Garden works and operates. Firstly, it's slow response. Secondly which makes me really disappointed is the rates increment that they are trying to squeeze from me just because my catering falls on 31 Dec (morning).
Here's my email to them on 23 Nov 2009 and up till now, no response from them.
Second email:
"To The Management,
I am totally disappointed with how the management and organisation works.
I have been getting calls by your staff that there was an increment.
First call: My requested date and order was not applicable for the discount. (Fine, I will still place my order after asking whether it’s weekday rate and get a positive reply)
Second call: My order was not applicable for the weekday rate and the weekend rate shall apply
Third call: The weekend rate was not even applicable for my order. And I have to pay additional $1 on top of the Excellence Package.
I am angry with the increment after each and every call and I am not sure everyone does not like it. It seems that you do not treasure and value your customers by squeezing in every penny that you are able to earn from a customer. I understand that your staff was very apologetic about it and she had done her best to help. But I am truly angry are the quick changes made by the management and she informed me that it’s subjected to management’s changes as placed in the website. However I did not see any terms and conditions in Neo Garden website and even if there is, does that means that even if I order from Neo Garden, my menu will also be subjected to changes by the management?
I am terribly angry with how Neo Garden works. If that is how it works, I can inform my relatives and write in forums regarding about this matter. I don’t mind paying extra if the staff in Neo Garden tells me straight to the point about the price increment or write clearly in the website. The negative points are as below:
1. Slow response after ordering from your website.
2. Your staff didn’t even know about whether the promotion was applicable.
3. Your staff informed me about the multiple increments and said that it’s subjected to the management’s decision to increase since it falls on 31 Dec 2009 even in the morning.
4. In the website, there wasn’t any notification to the customers that there isn’t any discount on public holiday eve.
5. I have seen the deadline regarding about the promotion therefore I gave a call to your staff to check whether the promotion is valid if I order before the deadline but catering after the deadline. And I have been given a “Yesâ€.
6. Your staff seems like they are not well-educated by the Management in how the promotion and packages work or else I won’t be always getting a response that they need to check with the management.
7. It’s unfair to me by saying that I have not paid money so my order is still subjected to changes. But there are too many price changes and every customer would definitely be angry about the multiple price changes.
If your staff has informed me straight to the point and the website has written clearly, all these problems and frustrations would not have occurred.
Regards,
xxx
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First email:
From: xxx
Sent: Tuesday, November 17, 2009 5:05 PM
To: '
[email protected]'
Subject: Complaint of slow response
To whom it may concern,
I have ordered from the website for Neo’s Excellence (Package B $12.99 menu) on 12 November 2009. After waiting for 3 days which it states that Neo Garden will call me within two days, I had given a call to enquire about my booking and the ordering person said that she will give me a call to confirm the early bird discount since mine falls on 31 Dec 2009. However, your website doesn’t state that there isn’t any discount on public holiday eve. Furthermore, mine is in the morning. The only terms and conditions that I have seen is “Weekdays promotion - Monday to Friday (exclude Public Holidays)†for the $12.99 menu.
Response has been slow from the start of the day when I ordered online. I have waited for 2 more days (total of 5 days) but the ordering personnel has not given me any reply. I was terribly disappointed as Neo Garden was highly recommended by my relatives and these crop up especially I need to cater this for my relatives on my wedding day in the morning.
I am looking for a response soon."