hmm... just to share my own experience... I signed up with Anna. She was quite friendly and even signed us in for a buffet after we finished the transaction.
A few days later, I requested for a function room to hold my tea ceremony but Anna couldn't confirm with me.
Then Simon emailed us regarding the contract, SO took the opportunity to ask him and he agreed.
So, just before the reception I will have a room for my tea ceremony as I had requested.
Have yet to sign the contract, pending to go this saturday. So far, I din have much to complain but I did tell them that when I went to a friend's wedding early this year, the service crew was really not good.
I will explain my friend's situation again to them and ask Zul for help that it will not happen at my own wedding.