Hi fishy_lim,
I am a GI bride. And personally, I had a pleasant experience with GI. They were very helpful and service is very good. So far, not once did I experience any attitude problem from them. Instead, everytime I went down for fitting after a stressful day, conversations with them actually brighten up my mood.
I do admit that their price is on the high side. But what is most important is the the gowns are very nice and it is to my liking. As Judy is the in-house designer for Graceful Image, she knows exactly what type of gowns she designed suit what type of body shape. So, u can be assured that the gown that you chose would be very fitting as she would also be around to look and make alterations accordingly. This is one of the personalised service that I like abt GI.
Hope the above advise helps. Follow your heart, if you like the gowns, go for it. =)