My coordinator is Gerryan Chia. It's a long story. Basically follow up was lousy, late on every meet up, arrangement wasn't made even day before my wedding. I've to chase her for every single details from contract to floor plan to room rates to planning. No proper handover to operation manager, did not even bother to meet up together, simply drop me a text to contact the operation manager myself, no show on my wedding day or after to check if everything turns out well.
And sad to even say, 3 days before my wedding she even mix up our meeting time which I've to wait for 3 hours.
I've read many good review here, maybe I'm just unlucky to be attended by her. Reallt left an unpleasant experience on my once a life time event.
But the operation manager Sufian was great, attentive and helpful. Not as smooth on the day of my banquet but to be fair to him, there is no proper walk through, and I can see that he is doing his best on little little details that hope to make my event better..