hi,
just had my wedding.
things went went smoothly at the 1st half of the wedding. My coordinator was efficient and rendered excellent service before and after the wedding.
However, after the champage popping, there was a power failure for a while before the mic and sound system were working again.
Then, the service staffs on the ground were not well-trained and were clumpsy. Plates were knocked off the side tables and fell broken on the floor (2 occasions in a night). My guests were all shocked.
A glass of red wine was spilled accidentally on the table.
The food was not as good as the food tasting.
Though the hotel did apologise and compensate us, the damage done and the embarrassment are still there. Now, we have to apologise to the 2 tables of guests whom were affected.