My husband and I just had our wedding this year (October 2013) and we were very very very satisfied and had the best memories for our wedding at Grand Copthorne Waterfront Hotel. Firstly, we have to give a billion thumbs up to our coordinator, Xavier Chua who was very warm & friendly, very accommodating and super efficient whenever we have any doubts, needed recommendation or settle anything.
Pre-Wedding:
We had a good deal mainly that we signed up during the Grand Copthorne Wedding Show and it offset a table as well as extra benefits that comes with it.
My husband and I were really busy and have to admit that we had been really slow with making our decisions for the wedding but Xavier had been very patient and professional handling us. We were not very sure of couple of decisions as honestly, I do feel that the photographs do not do much justice to how the actual venue would look like. Thus, we entrusted Xavier to give us his advise on the colour theme - chairs, flowers etc. Even for the food menu, we did not have time to go for food tasting and got Xavier's opinion and we went ahead with his recommendations.
We had a couple of last minute requests, and Xavier was prompt and settled it asap.
Wedding Dinner:
Venue Set Up: Charming and classy! Im not a big fan of purple, but I would say it was just beautiful! Love it! (Our room was the Riverfront Ballroom - I guess with it being smaller definitely made the room much cosy though)
Food : Superb! Many of my guest had told us that the portion was good / more than most wedding and most importantly, it tasted very good. That, we are very please to hear
Service : Fantastic! Xavier was really busy running around tending another 3 - 4 more weddings. But before we went had our march in, he was with us rooting us on. He had assigned another F&B Manager to attend to us, Jason. And he had did a great job as well. Very efficient and professional. We had an incident whereby one of my guest's name was not accidentally not written in my guest list (our bad) thus not having a seat just before we marched in, Jason immediately got his staff to attend to it while calming us down (especially me - the bride) and told us just relax and enjoy the wedding and his job is to attend to any issue for the evening. That's really sweet and excellent service I would say!
Post Wedding:
Wedding went great! So we had a 2nd night stay at the hotel (We removed certain items we didnt want and requested for a 2nd night). First night we were given a beautiful nice Bridal suite while the second night we had to be moved to the superior room. BUT we were upgraded to the Bridal Suite again for our 2nd night.
The next morning, we called up for room service breakfast and found out that we were entitled to one morning breakfast from any breakfast menu.
My husband ordered the Big Breakfast Meal which included fruits, different type of bread, fruit juice, cofee/tea & cereal. I choose just a pancake breakfast that does not include any of the extra goodies.
Breakfast was served. It came on a push cart table, beautifully arranged and its literally "Breakfast In Bed" pushed straight to your bed. Breakfast was sooo good and they have added all the extra goodies for my meal as well!
Overall, all I can say, my husband and I truly had a great experience with Grand Copthorne Waterfront Hotel and was so glad we held our wedding there.
Two thumbs up for Xavier & Jason. Thank you soo much for giving us such great service and wonderful memories!
