My wedding planner (who is a good friend of ours) told us that the hotel is going to charge us additional $30 per pax for the long tables settings that we wanted. In actual fact, the main reason they are asking for the additional charges per pax is because there is supposed to be a minimum spending or a minimum of 150 pax for the Riverfront ballroom and not because we want long table settings thus the additional charges. When we went to view the Riverfront ballroom and indicated we want to do a buffet for about 100 pax and we want long tables settings, Sabrina said "... Can be done in this room, not a problem. I can even do a layout plan to show you....". I even repeated a few times for 100 pax leh and she answered me each time "Can." She even told me she did a tentative booking for us already.
Anyway, phone call came and my wedding planner informed us to say there is another couple who is interested in the room and ask if we are ready to put deposit on the room. So before putting deposit of course we have to negotiate the terms and perks and stuff first. That's when Sabrina conveniently state in her email that that as mentioned before, there is a additional charge of $30 per pax for the set up of the long tables. No such email at all. We shoot back that we have never heard that from her at all, she replied Oh! It must have slipped her mind. Then followed up with the minimum spending / pax reason.
Just because of a blur coordinator, we have to downgrade to the Galleria Ballroom when we were told from the beginning that we can use the Riverfron ballroom with min 100 pax booking.
Why should I pay additional for someone else's mistake/blurness? And now another couple comes along eyeing that room who meets the minimum no. of pax I have to give way although I booked the room first.
And when we asked to speak to her manager or the catering director ah, she replied there is no need for that cause she's in-charge. She can't even make decision on her own how to be in charge??!!!
Another example of her blurness is setting up a meeting with my wedding planner on her off day and totally forgotten about it till my wedding planner called to inform that she will be slightly late.
The hotel is good and the Riverfront ballroom is wonderful but just my luck to meet such coordinator...
Anyway, its a blessing in diguise for us. In the end, we get to do our wedding at our dream hotel.