Furama Riverfront Singapore

junebug

New Member
Hi Irene and Sherry,

I went down to T-dragon last Saturday. Had to topped up 100plus cause we selected other cards which was not complimentary.

For printing, we printed on inserts cause only that was covered by the hotel. For hot stamping and logo, we topped up like 90plus and $10 per logo.

They will mail me a template in 1 week's time. After confirmation, the lead time for printing is 10 working days. But the staff told me, as my wedding is at least 4 months away, and my atendance is not really confirmed, I can put the printing on hold, there will not be any extra charges incurred.

So actually can go and select the cards, layout, font and arrangement then wait for the draft. When you decided that everything is ok, then ask them to go ahead and print ^^
 


myln02

New Member
Candy : thanks for the detail. I might be going down next week. Do you have a pic of the card u select ? The original given cards not nice?
 

junebug

New Member
Irene: Oh I did not take a photo of the card I selected. The given cards are alright for some, but we prefer something different thus we chose to top up.

But if taking the given cards it would be FOC :D
 

myln02

New Member
Candy : Oohhh. Icic. I wil go down next week.
happy.gif
 

xiaoade

New Member
Hi all,

I m a 2012 BTB, deciding to sign up the wedding package with FRF for Mercury Ballroom but a few worries.

1) The foods?
2) Service?
3) The pillars and the low celling?

Any advise
happy.gif
 

myln02

New Member
Hi sherry, I went dwn last week to select already. Paid $20 for 2 logo. Am taking 2 diff design for my cards.

1 is traditional , the other is more western.
happy.gif
 

mivti

New Member
hi all..

went to select our wedding card last weekend. extra $90 for printing on card itself. card selected was in the complimentary range. shall wait for their artwork
happy.gif

anyway, has anyone gone to have a look at the hotel theme?
 

sherrysoh

New Member
hi all, went for my food tasting over the wkend.. its not bad.. =)
hmm.. anyone chose the hotel theme le?? was tinking to meet up with my coordinator next week to decide..
 

mivti

New Member
sherry - i have not go for my food tasting and also have not see the color theme. who's ur coordinator?
do share the theme
happy.gif
 

wheelie

New Member
I'm going for my food tasting this weekend. By the way, do we choose the theme, wedding flavours, go through the programme schedule,etc all in one meeting with our coordinator?
 

myln02

New Member
Hi to all oct bride to be. U all so fast went for food tasting?
i thought i want go on Sept. Will it be too late?
Btw selection of wedding favours and themes are not done on the day of food tasting?
 

wheelie

New Member
I wanted to go in Sept too. But my coordinator said I can go at least 1-2 mths before my AD. So I quickly fix an appt for this mth.

Not sure if selection of wedding favours and themes can be done on the same day as food tasting if you purposely arrange. My coordinator said he won't be around at food tasting. The banquet staff will attend to us that day.
 

myln02

New Member
Hi Wheelie , let us know more after
you go for ur food tasting.
Like that,i might book end month for
food tasting . ;)
 

sherrysoh

New Member
My AD is early oct so scared if arrange in Sept will be too late.. my coordinator not ard on food tasting too.. so did not choose the theme on the same day..
i change one of my dishes from lettuce to spinach at no extra cost.. so guess they are quite flexible with their menu.. =)
 

happy_tulip

New Member
Hi Furama Riverfront brides,
I just had my wedding dinner at Venus Ballroom, I can say that everything is so wonderful!
happy.gif


Jia you and all the best ya! ;)
 

wheelie

New Member
Hi, went for my food tasting aldy. Am thinking of changing 3 dishes, including lettuce to spinach like Sherrysoh's. But I've yet to inform to my coordinator though.
 

myln02

New Member
Hi wheelie, so did u manage to
choose ur themes n wedding favour?
U get to choose ur menu on that day or
email them before hand?
 

wheelie

New Member
Hi Irene, I only went down for the food tasting. Hence didn't choose the themes and wedding favour yet. Your coorindator will ask you to choose your menu beforehand.
 

myln02

New Member
Wheelie, thanks for ur info. so that means we arent suppose to choose early for the themes ?
i think i check with Ter.
 

sherrysoh

New Member
Happy_tulip: glad to hear that everything went well for ur AD! so now on honeymoon le?? ;) Who ur coordinator?

To other Oct-BTB> so when must we start sending out the invitation cards ah?
 

wheelie

New Member
Ter replied me that the wedding themes, favour, etc are all chosen on a same day. N this will be done after the guest list are confirmed (i.e RSVP done). He said that should roughly be 2-3 weeks before the AD.

I intend to send about the cards about 1-2 mths before the AD.
 

happy_tulip

New Member
Hi Sherry,

Thank you. Hehe...
My honeymoon will be on March 2012, no more leave to apply this year. My coordinator is Mr Albert Liew, how about you?

When is your actual day? Oct?
happy.gif
 

jlweds

New Member
Hi All Brides To Be,

Had always being a silent reader here. Just had my ROM at Furama Riverfront Hotel last weekend and I thought I should share my experience here. Below is the feedback email that I had send to Mr Albert Liew (Director for Events and Catering) on my unhappiness. Hope it help Brides To Be here to ensure that things go smoothly for you on your wedding.


Dear Albert,

I understand that you are the Director of Catering and Events at Furama Riverfront Hotel and I had read a lot of good and positive reviews from the forums on the good services you had rendered to wedding couples.

I recently held my wedding solemnization at the hotel – Mercury Room I & II on 10 September 2011 (Sat). After the event, I had provided some feedbacks via the feedback / survey form and submitted to the front desk officer when I check-out of the hotel on 11 September 2011 (Sun). I have not heard anything from any of your staff since.

In case, you did not manage to see the form, I will like to feedback / highlights a few pointers on my dissatisfaction by your hotel on my event.

General
• Our wedding coordinator from your hotel is Ms Ira Ng – Manager, Catering Sales. She is slow in responding to email and every time her excuse was that she is busy and she had a lot of things to do. I think as a professional, this is definitely not the impression you want to leave to your clients. Every time I chase for an email respond, she answered me this. Seriously, do you think I dare to recommend her to anyone when I personally do not like her service?

• Also, what is the point of wasting time to create the event order form and inputting the instructions and distributed it to the various departments involved and getting the couples to sign and acknowledge when 75% of these instructions were not being followed / carried out?
Setup
• As instructed in the event order form, we requested for a champagne reception to match the entire theme. In the end, it was still in that ugly olive green colour that I personally hate.

• I had also asked for an oblong table outside the reception area to display my 2 big photo albums. This was convey to Ms Ira Ng when we first viewed the Mercury Room in January 2011 and I had reminded her again on 03 September 2011 when I met her to test the projector. She agreed.

It was also being documented in the event order form!

On the actual day, my 2 big crystal albums were being tucked at a miserable corner of the room on a small cocktail round table. The table is so small, that my guests cannot even flip the albums!! Mind you, I spent almost 10K on an oversea shoot, yet none of my guest got an opportunity to view the album.

This is truly disappointing! Even the layout floor plan that Ms Ira Ng emailed me had shown the oblong table. But this is not the case on the actual day. Being a popular hotel for wedding, I am surprised that your staff can overlooked such details!
AV / Lighting Specialist
• We had verbally informed Ms Ira Ng that we will like the AV Briefing / Test run with your hotel staff at 9.30am instead of 10am cos we felt that it will be too rushed. She agreed. However, on day of event, no one turn out at 9.30am and the testing and trial run were only able to start at 10.15am, 15 minutes before my guests start strolling in and your audio technician was extremely rude with my event coordinator – Ms XXX (who happened to be specializing in international events management and exhibitions). I think punctuality and basic courtesy were not respected here.

• Lighting management was very bad too. We had a video montage before our 2nd march-in. As our event is in the mid morning / afternoon, sun was glazing into the Mercury Room. I think your staff should exercise some common sense in pulling down all the blinds and diming the lights so that my guests were able to view the video clearly. Apparently nothing was being down on this.
Banquet Services / Operations
• As documented in the event order form, instructed had being given for your staff to help us placed the cup cakes onto the cake tray and after the cake cutting ceremony, to assist us to pack the cup cakes in individual boxes and disturbed out to our guests.
Neither of this had being achieved! No one assists my helpers on placing of the cakes and the cake table was of such miserable size that not all my cup cakes will being displayed out thus minimise the “WOW’ effect of the cakes. Your staff had also totally forgotten to pack the cakes for us till my event coordinator had to remind them.
• Weeks prior to the event, we had informed the coordinator (Ms Ira Ng) from your hotel that we will be bringing in wine (white & red) to the event and to offer them to the guests. However on the actual day of event, the waiter did not offer my guests wine. My event coordinator had to go from table to table to offer my guests wine where it should be your hotel staff duty.

• Wine and drink glasses were not filled up. As a bride, I personally had to ask the waiter to fill up my guests’ glasses. And it takes them awhile to react to my instruction. For your information, I only got 80 guests. I cannot imagine if I had got more tables.

Food
• The only positive thing about my wedding solemnization was most of my guests liked the food prepared by your chef. Please keep up the good work!

• But one thing you might want to take note. Although Tahu Telor was one of the recommended dishes, it’s not ideal for buffet. Because of the air-conditioned room, the Tahu Telor had turn very hard hence losing its texture and taste.
I understand that your hotel was packed with wedding events that weekend and we are just doing a wedding solemnization where revenue is much lower as compared to a banquet event, this does not mean that we should be subjected to such sub standard services and inexperienced staff from the hotel!

These small but important details missed out by your staff truly affect your hotel image.
Also, considering that that most of my guests were from the media and event management industries, you can imagine how they felt about your hotel services as well.

Appreciate if you can look into this matter and ensure that there will not be anymore unfortunate couples like us. I will also be grateful if you can indicate a respond that you had read my email and are looking into how your hotel can improve from this unhappy incident.

I had also cced my event coordinator – Ms XXX to see if she had got anything to add on.

Best regards,
 

myln02

New Member
Hi jlweds , so sad to hear about all ur unhappiness.
Rom is only once and was not nicely done. Will bring unmemorable memories.
Hope the hotel do something to makeup to u.
 

jlweds

New Member
we are not having a banquet.. just having a ROM.. but yet its such a "memorable" experience. Seriously, nothing Furama Riverfront Hotel do can make it up.

I am posting this up just so that brides to be please take note when u wanna make your booking with them. I am sure there are good coordinators around, but I will definitely not recommend my coordinator. The worst that I had deal with!
 

myln02

New Member
Hi wheelie, hows ur preparation for ur wedding ?
Sherry come first,then urs then mine.
Woohoo..excited n busy with invitation cards.
Have u met Ter to confirm everything ?
When do we choose march in song ?
 

wheelie

New Member
My preparation... more or less ok. Left those tiny details not settled yet.
Yap, Sherry's should be coming weekend.
Yes, I have met Ter. Is either you choose the march in song in the hotel's list or you get your own n bring the CD on your actual day. There is no deadline to choose if you are getting your own. When you are meeting your co-ordinator and how's your preparation?
 

myln02

New Member
Still struck at the guestlist. Some cfm some nt.
We can bring our own? I thought there will be copyright issues? What march in song did u choose?
Maybe meeting ter next week, still haven't fix.
I think I am slow in everything. My hubby keep dragging n dragging.
 

sherrysoh

New Member
Gals! yupz! mine is coming weekend! sooo excited and nervous.. hope everything will turn out fine..

just for info, if u are choosing ur own march in song, the hotel need the original CD.. they dont accept burned ones.
 

wheelie

New Member
I haven't chosen my march in songs. Yap, music need to b from original CD.
My guest list also not finalised 100% yet.
I consider myself to be slow in everything too. My HTB also keep dragging n dragging. Haha.
Hope everything goes on smoothly for you Sherry!
 

snowiestarz

New Member
Hi, due to personal reason, I have a booking to let go for the Jupiter room on 2 Dec 2012. If anyone is keen, please let me know. Thanks!
 

junxian

New Member
had mine at Jupiter Ballroom last weekend. Food improved alot after food tasting comments. Staffs was helpful and friendly. bridal suite looks outdated but clean and roomy.

need to take note that for popular night, there are 4 weddings, so guests might get lost
 

sherrysoh

New Member
i m bac from honeymoon!
had my banquet 2 wkends ago.. everything's gd! comments received that the foods good and portion was large.. =)

agreed with junxian that some of the guests were confused as there are 3 other weddings together that night.. another thing to note is that they seems abit short handed.. but tat was expected due to so many dinners held on the same day
 

wheelie

New Member
Hi, I had mine last weekend. Some guest got to the wrong venue. Everything went on smoothly though. THere was another wedding on the same day as mine too. Good Luck to Irene.
 

myln02

New Member
Thx wheelie. Mine is today. Tired. Never slp well. Hope tonight everything goes well. Will comment after my wedding. Bb.
 


wheelie

New Member
I went to check out 2012 prices. Wow. Seems that everywhere increase their price every yr I guess.

Hah, Irene, you still checking this forum on the morning of your wedding!
 

Top