Hi Feline Brides,
Based on my experience with Feline bridal, I am eextremely disappointed. my hubby and myself have been very gracious as we think the staff at Feline is very nice but we are very disappointed with the extent of the few incidents that happened:
1) we took time off from work to go for our fitting for ROM dress and during collection, we found that the dress was torn and the staff told us it is ok and not visible instead of helping us to amend it. Do you want to wear something torn during an event especially at the most important event of your life? In the end, i did not wear their dress and went to buy a new dress that cost me $200 on the very last minute with last minute alteration.
2) We applied leave from our work to go for fitting for our pre-wedding shoot. We are given nice gown for indoor shoot based on what i saw when i sign up with them but the outdoor gowns are old and terrible. Was advised that it is like that for outdoor bridal shoot and based on the photographs displayed, i wanted the dress with black ribbons but was turned down with lots of excuses, not even allowing me to have a look or try on the dress. But the staff is not rude and i am thinking maybe the dress has been taken so i am not even having a chance to look at it, but will appreciate that the staff can just be straightforward to let us know instead of beating aroound the bush. We have no choice to choose 2 outdoor gowns but not to our best liking and hoping photography do miracles. on the photoshoot day, i am told that they accidentally deleted the dresses that I have chose and was ask to re-verify the dresses again (btw, i went down 1 mnth to choose before my photoshoot date because I am out of town during that period of time). Well, initially I am ok, because anyway some dresses is not to our liking anyway and i can choose other design if i want as she mentioned most dresses are not available during the day of my fitting cuz were taken to taiwan. But i dont feel good about it because (a) we have applied leave to spend time choosing the gown, (b) non of the gown has been altered to prepare for this shoot (despite saying they lost the record), so what's the point of fitting in the first place? (c) i look out some of the outdoor shoot photos, they have relatively nice gowns but why are they showing us those old and ugly ones?
3) Makeup for photoshoot is terrible. Btw, i am a freelance MUA but i did not declare to them. The color tone used turns dull and it is thick, my eyes were not even. the blusher is not in placed on the right area of my cheek. I have to advise on the hairdo ( i tried to refrain frm giving too much comments, cuz as a MUA it is really stressful if someone keep commenting). I try to make do with it and for my outdoor shoot i want a side chignon, and I am going to MBS skypark for photoshoot, she created a hairstyle which is very nice and vintage looking but it doesnt fit to go for outdoor shoot. Before i can step into the car for outdoor shoot, the hair start fallng off and she told me just use pin to pin it if fall off.... before i can start my first outdoor shoot, my fringe falls off.... *faint*... the whole outdoor shoot, i am looking like a mad bride running around and i felt so embarrassed. I saw other brides on the way they look so fresh and nice upkeep hairdo..... can you imagine how sad i am .... even photographer also mentioned "wa, your hair is really in a big mess, did you specially instruct her to do this hairstye?" i told him no but i din wan to say much anymore.............
4) during our fitting, i did ask her how do we change our outfit outside, she say we have to go back to the bridal shop to do the change and she can touch up and change accessories for my hair. Initially i plan to go punggol and airport for photoshoot then the next is MBS, from what she told us and only limit us with 3 hours outdoor shoot which is not as per agreed by BOBO (our salesperson, bobo mentioned how long we want to shoot we can arrange), but we also give in as we do not want to make things difficult or be too particular. So we change our whole concept to be around city area and having substantial timing to go back to the bridal shop to change. When we are preparing to go for outdoor shoot after our indoor, she told us to bring our 2nd outdoor outfit out too... I am totally surprised and shocked and I start to get worried and ask her where to change and how to tie the gown as hubby will not know how. She told me she can teach him..... WTH!!!!! it is a nightmare.... so we went out feeling unhappy and we are struggling and hubby was worried and having hard time to tie the gown for me...... I am totally disappointed.
4) I have pre-arranged for a trial makeup for my AD a day after my photoshoot, i got too busy to turn up and forgotten to cancel on that day, but they did not call up to follow up and neither after a few days after. I am so worried, i do not know what to do and i wanted to change to another person to service me but i felt so bad and not nice to request for it...... so upset as I have been very confident and looking forward to work with Feline for my big day preparation........
5) oh not forgetting to mentioned, my hubby jacket was promised to do some alteration on the sleeve as it is abit short but for both ROM and photoshoot, they did not alter and he is so uncomfortable and we had our ROM photography too, both photoshoot and ROM, he has to avoid certain posture due to the sleeve not altered...... how come they can provide this kind of service.............. kind of disgrace by Feline!
