Dear all,
Just to share my bad experience with this company. Company name : Corri Track & Accessories.
After doing some asking around during an expo exhibition at 21/12/2003, we decided to confirm with this shop as they are the cheapest for the same quality. We agreed to have the curtains installed and delivered on 15 Jan 2004. Currently my flat is undergo renovation and the handover will be 15 Jan 2004. We only do for the living room area. The total cost was $450 and $150 was paid as deposit.
One of the salesman called me a week later and told me that they could only deliver on the 31 Dec 2003. I told them that no way because my flat is not ready and it will dirty the curtains. They told me that they have no other date. I have no choice but to call my project manager to check with him. I called that salesman again to see whether can we comprised on something. But he told me no. Seeing that i have no other choices, i told him to install the track and leave the curtains with my project manager as we often leave everything to my project manager. We only inspect every Sunday when we are free.
The bad service came. They asked me to pay them as they did not received payment after installing. I told them I couldnt be around on that day, but i promised to mail a cheque to them immediately. My wife suggested to pay via VISA to earn points. So we make a trip down to the shop. One of the people in the shop told us that the machine is currently at the expo and will only be back on Monday. Hearing this, I told the person that we will be back on Monday to pay the balance.
That salesman called us shortly after that and ask us to pay by cheque. I told him that we would like to pay by VISA, and dont mind making a trip down to expo to do that. He told us no, because we already paid the deposit via VISA and that will be 2 credit charges. My wife took over the phone and reminded him that we paid the deposit via NETS and the job was not fully accomplished and we were at the shop previously with the intention to pay the remaining. He immediately changed his story. He told us that he has the VISA machine only for the exhibition and they will not have the machine. My wife reminded him that one of the person sitting in a big desk in an air-con room told us that the machine will be back on Monday. She reminded him that the agreement was to deliver on the 15 Jan 2004 so that we are there to receive the flat and the furniture and they can able to install the curtains. Now we have to do the installation ourselves. Hearing this, he changed his story to say that if your husband has not insisted to be delivered on 15 Jan 2004, they will get another sub con to do the job. Now he is trying to twist around, playing with words.
There i am trying to be a nice customer, forcing ourselves to accept their proposed delivery date earlier at our inconvenience, being a good customer.
Nevertheless, I will still pay up but after I checked the curtains after experiencing this kind of service.
I hope people in this forum will beware of this company.
going to my place to take measurements on friday. still can't decide whether to do day curtains for the bedrooms though!
