don't go to Strass Lightings.
My encounter with them:
Committed and paid deposit to 4 ceiling fans (Amasco brand) with them:
2 x 48" 3 blade ceiling fan without lights (bronze color) (AMC-48)
2 x 60" ceiling fan with lights (bronze color) (AMC-666)
Total damage: $900! Yes! I know it's ex!! DUH! so very regretted after shopping around, but no choice... committed liao.
2 weeks later, Before delivery, they told me that the 48" no stock in bronze color.
Told them I want bronze color to match my decor and they should have told me long ago when I committed whether they have stock or not. I kicked up a fuss, and told them if they can't find bronze for me, then I want a refund.
So, the boss told me they will die die surely find the 2 bronze color 48" for me.
On delivery day, the delivery guy call to tell me they only managed to find 1 bronze 48".
Since I don't have much of a choice, and 1 of the 48" will be put in the master bedroom, guess it could be of a different color. So I told him I'll take white.
the 2 48" fan come in weird packaging, without box or warranty. the other 2 was ok.
as my reno has not completed, we did not install the fans right away.
After some of my reno were done, I thought was changing both the 60" to white, to match the furnitures. So I tried my luck and call them to see if I could get them changed since I allowed them to change one of my 48" to white.
The boss told me that he has to check if it's in stock and will call me back.
He called me back 5 mins later to say that there's no stock. I told him I could wait and ask him to check when the stock is coming. He said he'll call me back and never call me again. I keep calling their store and no one answer. I suspect they have caller -id display to avoid calls.
I understand that on the sales invoice, it says goods bought are not exchangeable. I was just trying my luck but was unsuccessful. So I'm stuck with the bronze 60". nevermind.
Then yesterday, my contractors finished the electrical wirings and help me install all the ceiling fans.
All the ceiling fans were ok, except for the 48" bronze.
My contractor asked me is I bought a 2nd hand one as it was rusty, and the fan is very noisy when turned on! The motor also not strong enough to move the fan!
So today, we went down to the shop and ask them about it. The boss say they don't know, and ask us to refer the problem to the agent.
So, I called the Agent (amasco) to complain about their reseller (Strass). They told me that they will change (incl. free installation) for me for the 48", but they only have White color in stock. Then I told them i wanted Bronze color because the other 2 60" is bronze color (all put in living room so much be in same color).
The lady told me that she can't help me with the 2 x 60" one because they are not spoil and if I want to change, i have to go back to Strass. I told her that Strass attitude is very bad, and they told me that the 60" has no stock in white! I reason and argue, until she told me that she has to check with the warehouse whether 60" has stock in white or not first.
After awhile, she call me back and told me that she will change that for me as well, but as it was not faulty, i have to pay installation fee ($45 each) for them to change la. I'm ok with that la, as long as I get all uniform color.
SO, tomorrow I'll get all the ceiling fans change to white.
SO, to cut the long story short, DON'T BUY THINGS FROM STRASS, alot of complains about them on the forums also, I found out too late.
The ceiling fan (AMASCO) is not bad, customer service also good. Willing to help even though the faulty brand no warrenty given by the bloody store, and willing to change color for the 60" fan although we didn't buy direct from them. Can buy direct from them
www.amasco.com.sg