Hi all,
just had my Solemnisation yesterday at Carlton.
Eunice was my coordinator. she's actually not bad, but as she's the marketing & sales side, she wont actually be there on the actual day to help out.
Instead they will allocate an operations manager to help out. Mine's Louis. He's really good! even my hubby says so, must give him thumbs up & credit! the good thing i find abt carlton / Louis, is at least they will not "jin jin ji jiao" i.e we needed more parking coupons, abt almost 50% as compared to the agreement of 20% to 30%. he staight away gave us, & even say not enuff can ask him for more. No arguements like " oh but the contract says etc,...."
Service there yesterday in general was very much to our satisfaction. Food was good,I change 1 of the lunch menu to Black pepper prawns which almost ran out immediately! (or issit my guest all too hungry?! haha).
Louis also help us take care of small small details & things like the march in, the timing of the song, etc....
At first Louis was also worried on our behalf if our JP will get lost. I was so nervous as dunno if my JP will arrive on time, but Louis also help to calm me down when he knew who my JP was & mention that my JP Mr Chan had came to the hotel a few times & knows the place so wont get lost.
We had late check out at 3pm so we could take our time, stroll over to city hall walk walk before we check out. Overall thumbs up for the service from both the planning part - to Eunice & the solemnisation event - to Louis!
However the hotel room can be better....the TV sometimes got sound sometimes no sound...haiz...but tt's the only complaint anyway!
Carlton - recommended!