Hi Melissa I'm currently using Raffles Movers. Can't say that we're terribly happy with the service cuz there have been hiccups here and there. We chose them cuz they were the cheapest (they quoted abt S$3.5K, compared to others who quoted btwn S$4K - S$6K) and the moving costs aren't covered by my HB's company. Their quote also included cleaning up which the rest didn't offer. BTW, the cleaning turned out to be rather sloppy and I had to clean the floor all over again anyhow. It seems to us that it's pretty much a one-man show, all the inital contacts goes through the MD, Babu, but he doesn't seem to communicate what he told us to his staff.
The first screw-up was when they were supposed to deliver the boxes so we can pack some things ourselves first. The date was agreed via email and delivery was supposed to be by 4pm. When that day came, we waited the whole day at home until 3plus and nothing came so my HB called Babu up to ask. Babu was totally blur and can't seem to remember the arrangement. In the end I thnk he made some last minute calls to his staff and the boxes were finally delivered to us ard 6plus.
Then before the packing date, we tot we better call to confirm. After what happened with the boxes, we were a little concerned that they might have forgotten the packing date too. It was just before the Hari Raya Haji PH and HB tried to call him repeatedly but he never answered the calls even though it was still a working day. This isn't a big deal and the packing went well as scheduled.
Just before we left SG, we paid up the full amount and assumed that our stuff is on the way or will be soon. 2 wks after arriving in Melb, we emailed Babu to track our shipment. Turned out that they were still holding onto our stuff. He claimed that as discussed they will hold our shipment till we told him to proceed - however, neither of us could remember such a discussion!! Never mind, since we haven't found an apt at that time and they were not charging us for storage. Subsequently, we told him to proceed with the shipment. It took them another 2 weeks to find an available container!! Our stuff were packed on 21 dec and were only shipped on 18 Jan!
If all goes well and if there are no issues with customs, we are expecting our stuff to be delivered to us on 18 Feb - as per the dates communicated to us via their shipment tracking site. Before we confirmed using them, we had emailed them with some queries, and one of the queries was that we wanted to know if we only deal with Raffles Movers from start to finish, including the delivery to our Melbourne address. According to Babu, it was supposed to be that way including insurance claims if any. But this morning, we just got an email from his staff asking us to contact their destination partner ASAP (i.e. another moving company based somewhere in Victoria)!!
I hope there wouldn't be any insurance claims else i'm sure the 2 companies will push the blame btwn each other (someone has warned me abt things like this happening).
I would only suggest Raffles Movers if you're on a budget and don't mind doing all the chasing and follow-ups. If budget is not such a big concern for you, you should try Crown - they are the only movers who have offices both in Singapore and Oz - and I heard that they're pretty professional. Santa Fe is also quite reputed. We also checked out other smaller players like Helu-Trans, Inter-swift but have no idea what their service is like. Think i found these companies by googling "relocation companies singapore".
Good luck for your move!
miss lala i think you're just 10-15 mins by tram. No. 8 is right in front of our place. Wow ur agent hasn't gotten u to sign yet? Ours couldn't wait!
How did the packing go?
The first screw-up was when they were supposed to deliver the boxes so we can pack some things ourselves first. The date was agreed via email and delivery was supposed to be by 4pm. When that day came, we waited the whole day at home until 3plus and nothing came so my HB called Babu up to ask. Babu was totally blur and can't seem to remember the arrangement. In the end I thnk he made some last minute calls to his staff and the boxes were finally delivered to us ard 6plus.
Then before the packing date, we tot we better call to confirm. After what happened with the boxes, we were a little concerned that they might have forgotten the packing date too. It was just before the Hari Raya Haji PH and HB tried to call him repeatedly but he never answered the calls even though it was still a working day. This isn't a big deal and the packing went well as scheduled.
Just before we left SG, we paid up the full amount and assumed that our stuff is on the way or will be soon. 2 wks after arriving in Melb, we emailed Babu to track our shipment. Turned out that they were still holding onto our stuff. He claimed that as discussed they will hold our shipment till we told him to proceed - however, neither of us could remember such a discussion!! Never mind, since we haven't found an apt at that time and they were not charging us for storage. Subsequently, we told him to proceed with the shipment. It took them another 2 weeks to find an available container!! Our stuff were packed on 21 dec and were only shipped on 18 Jan!
If all goes well and if there are no issues with customs, we are expecting our stuff to be delivered to us on 18 Feb - as per the dates communicated to us via their shipment tracking site. Before we confirmed using them, we had emailed them with some queries, and one of the queries was that we wanted to know if we only deal with Raffles Movers from start to finish, including the delivery to our Melbourne address. According to Babu, it was supposed to be that way including insurance claims if any. But this morning, we just got an email from his staff asking us to contact their destination partner ASAP (i.e. another moving company based somewhere in Victoria)!!
I would only suggest Raffles Movers if you're on a budget and don't mind doing all the chasing and follow-ups. If budget is not such a big concern for you, you should try Crown - they are the only movers who have offices both in Singapore and Oz - and I heard that they're pretty professional. Santa Fe is also quite reputed. We also checked out other smaller players like Helu-Trans, Inter-swift but have no idea what their service is like. Think i found these companies by googling "relocation companies singapore".
Good luck for your move!
miss lala i think you're just 10-15 mins by tram. No. 8 is right in front of our place. Wow ur agent hasn't gotten u to sign yet? Ours couldn't wait!
How did the packing go?
Yup all of us (Emi, Delux and me and prob few others) SEE U HERE AH!!!! 
