Hi Coris,
Thanks for your sharing.
I must agree that it is a reputable ID firm with good designers and service on the whole, but it has its fair share of horror stories as well. I am worried that the ID that I signed up with may not be very good in managing the renovation project, even though idea wise, he is good. I really need someone who can oversee everything thoroughly cos we are both very busy in our work. I am also regretting because I realise that for the same price that I may be paying, I can get more done in just as good, if not better quality, but maybe not so nice design, which I actually don't mind. Seriously thinking of getting a good contractor instead and forgo the deposit...still thinking...