Hi,
would like to contribute some comments which i experienced at a wedding lunch held at amara hotel today. I was very disappointed with their service. I am not the bride but was being invited to attend a wedding lunch reception today.
1) most of the waiters are young man like students doing part time job. Most of the guests were not being approached by the waiters for order of drinks. We had to wave and signal to the waiter to order our drinks because few of them are chatting away at the corner of the room.
2) after waiting for abt 10 mins or so, the waiter return to our table with only 1 drink and totally forgotten abt our order for 3 orange juices instead of only 1 drink. Later, the waiter came back with another 1 drink and again forgotten abt the order for TOTAL OF 3 drinks !! I was rather pissed off with the waiter as they are not old aunties but young chap with SHORT MEMORY AND SLOW ACTION.
3) The abv incident not only happened to us but to others as well. The guests have to remind the waiter for their drink orders having wait for more than 10 mins. The wedding which I attended today only consists of abt 15 tables or less which I think is not a grand affair but despite being a small scale wedding lunch, the waiters cant even give their best service haiz....
4) During the serving of the fish, after the waiter (again young man) had helped to slice/cut the fish into small parts, the waiter overlooked and conveniently took away the spoon/fork leaving the guests not knowing how to help themselves to the food without the fork/spoon on the plate (with the fish).
Last but not least, I am very disappointed with the service provided by Amara hotel. However, I am quite impressed with the nice deco of the ballroom and the food is not bad either. If the hotel can get more "responsible" staffs instead of those young student and cheap labour I think most of the guests will be most impressed attending any wedding lunch/dinner at Amara hotel.