Hi all
After reading all the postings here, visited Poh Joo, ESH and Royal Franco in Jln Besar. Would like to share my experience:
We went to Royal Franco (RF) first. Its true to what I read here in the forum. The place is small and pretty unimpressive looking. Very warm and stuffy inside. Alot of customers there at that time, about 5 couples. Henry the boss was busy serving 2 couples while the other 3 including me and my FW, were left to our own devices inside the shop. So while browsing, nobody came to entertain us, me and FW decide to drop by PJ and ESH to check out first.
PJ - Second place we stop by. Alot of customers too but compared to RF, they have more staff there. Was there with my FW for 30 mins but nobody came to serve us even though I purposely exclaimed loudly about looking for a nice designer type of rectangularish wash basin and one-piece WC. Lingered there for another 10 mins before I got frustrated and left. Was there for a full 45 mins, but nobody came to ask what we wanted or offered help.
ESH - After PJ, we crossed the road and went to ESH. Not as many customers there. Was served by a lady. Service not bad, very attentive and listened to our requirements. Tried to show us some designs. But compared to PJ and RF, ESH does not carry as many designs or variety. Was looking for a rain shower set with a square rose but they don't have. Only have round ones. They also have limited variety for wash basins and WC. Pricing-wise, we think its pretty reasonable. Main drawback was their lack of variety. We thanked the lady and went back to RF.
Royal Franco - Second time we went back, less customers. Henry busy serving all the remianing 3 couples, and like one forummer said, me and FW really did felt 'ignored'. Henry's wife seemed to be 'busy' but we noticed she kept going back to Henry to enquire about their product, price etc. Essentially, its a one-man show there. After 15 minute just when I'm starting to get frustrated (i'm not known to be the patient type), Henry came up and said 'Pai seh ah! Busy la! How can I help?' and before I can answer, he went off and went back to serve the other customer. I was quite amused really than angry, so I went up to him and said 'Hey boss! Sorry ah! I looking to buy alot of stuff from you leh. Got some catalogues anot?' I think that caught his attention. He showed us some catalogues for fans, wash basins, WC. After almost 1hour 15 minutes there in his hot stuffy shop, we bought the following:
1) Rain shower set (8" square rose c/w secondary shower head)
2) Amasco 56" ceiling fan
3) One piece WC for MBR toilet
4) Wash basin with tap
5) Assorted Criztol toilet accessories for MBR and common toilet
6) KDK standing fan
All in all, at end of day, we spent $1400 there (Henry rounded down the final price to $1400). I felt its pretty good buy because the rain shower set, the basin, the basin tap all felt solid and are in the design that we looking for our MBR toilet.
I think for RF, you got to be patient esp when Henry has alot of customers. But when he is serving you, you can be assured he will give you 100% attention and excellent service! When we ask for catalogue to see the squarish type of rain shower, he said dont rely on catalogue and promptly brought out samples for us to see, touch and feel. When we ask to see taps, he brought out quite a few designs for us to choose from. He also don't recommend the more expensive 'water-fall' type of tap to us as he said more expensive and instead recommended another type that suits our needs, and blends in with our overall MBR toilet concept. Hes also very knowledgable about his products and can even remember all the product codes and pricing when writing out the invoice! Impressive!
All in all, me and FW happy with our purchase at RF. Although we know that perhaps there can be slightly lower prices for our items out there, to us, we feel that its really good value-for-money there.