Sad to say, I am also quite displeased with LH workmanship.
I just ROM 3 weeks ago, and that day is the first time we wore the rings. Within that day, my ring got an indent out of no where. the next morning, my HB's ring also got slight indent. So, my HB brought the rings to LH, to ask what is happening to their quality, when the rings are barely wore a day. FYI, we wear our rings only when we are outside. So LH staff say it is our fault for the indent. Well, I am really wondering, what kind of force that had been applied onto my finger that cause an obvious cut into the ring, and my finger remained intact. No cut no bruise.
So, the staff said they will send for polishing, but the wording will be blur & the rings will be thinner. OMG, we paid for the rings based on the "weight", and they r polishing them away? Die die also refuse to change a new ring for us.
Ard 1 mth later, my HB went to collect our "polished" rings. But I got to thank that lady who assisted us. Instead of polishing it by making it thinner, they refill the missing space, which actually need to top up money. But she didn't charge for this.
Now the rings are in the LH box, and will onli resurface on our PS, and AD. Scared the same thing happened again.