Shir,
I know how it feels when things are not going so smoothly, perhaps, like what the other ladies said, don't delay settle it once and for all, if not it will keep bugging you and you'll be having sleepless nights.
Maybe, just call them to ask them to hold first, then tell hubby what happen, make an appt tml. Go there and talk to them nicely. If you can't do the talking, let hubby do it. And you can add on bits. Hmm... the most important thing is, insist that you are the paying party, you have your rights.
Even if you are the obviously the person in the wrong, still insist that they shld correct the mistakes and do it your way. =)