hi gals
i'm back....a little upset abt it although we enjoyed our stay there. firstly, some people didnt turn up...put aeroplane...somemore got relatives plus frenz...but overall ok...had abt 90% attendance i think.....most tables filled up but a few with less than 10 pax. then RH food wasn't up to standard. the shark fins soup is too diluted as compared to what we had during food tasting. next, for tables less than 10 pax, they just served the portion and the rest they keep it....which should not be cos we paid for the full table and they should put it out so that guests with less than 10 pax can have second helping....got many feedback that they didnt have enuff to eat and got to go back home to eat somemore. feedback to RH and all we got is we will take note and inform both managers and thank you for your feedback so we can improve our service next time???? i was thinking huh, not even a complimentary dinner or wadeva???? poor service!!! so i asked if this is RH standard to only serve the number of guests who turn up at each table and the rest they will keep and she even tell me no, usually they will put out the rest of the portion and so people can help themselves to 2nd serving. i was disappointed in the catering service. and to think they are such a high class hotel....they really need to brush up their service skills! Also, they lost our sign-in poster...i dunno how that happened cos we were the last to leave that nite and we still saw it but as we didnt know how to remove it, so we thot that the banquet manager will do it and we will collect it when we check out or they will send to our room. today, when we checked out, the banquet manager said he didnt see it when he came out of the banquet. so my hubby says forget it lor if they really lose it....luckily most of my guests sign in our own guest book....only had a few that sign on the poster but no choice lor. though we did enjoy the room and hotel service, we were disapointed at the catering and banquet service.
One thing that made me happy was they did try to accomodate last minute requests as i had some guests who brought their gf/bf and they needed muslim food and as they didnt inform me earlier, we had to arrange it last minute and that they did it well. hopefully, the next RH bride will have no hiccups like mine. probably i'm unlucky cos seval and ww seems to have no problems with them. sorry for my long complaints gals.
hi cu2nite
sorry to hear dat....hope ur hubby is recovering well.
