An advice to all (Bad & Lousy Service of Handsmaden)
After doing much research on the various designs, we chose Handsmaden for the wedding invities including the inserts. As promised on their website on the turnaround time, this is not the case for our order.
On 22 Sep 15, we confirmed the artwork and proceeded to make payment via Paypal. Package was supposed to be delivered within 1 week with tracking number provided.
We waited till 1 Oct 15, no tracking number provided. We sent several emails to them as their responses were real slow ( 2 days to reply ). They claimed that there was a printing error, so they would do the re-print and sent to us in another week.
So we waited till 8 Oct 15, no updates or tracking number. So we emailed them again, slow reply as well. This time round, they provided us a Fedex tracking number which indicated to be delivered by 6pm on 13 Oct 15. We waited the whole day, no parcel came. We called Fedex, and was to our shock, the parcel's shipping address was not our's. It was delivered to another person, which this person stays in my area. Manage to find out the address, we went down to the person's address as thinking that Handsmaden had mixed up the shipping address and packages.
When we reached the person place, he opened up to check. The package was his, but his inserts were not included in the package. We explained our situation to him and even showed his that Handsmaden sent us the tracking number, which was intended for him. He felt upset like us as well as his inserts are not inside.
We emailed Handsmaden again as they have no contact number to call. This person Eugene, replied, stating that he had mixed up, and assured us that our package will be delivered by 16 Oct 15 via EMS Speed Post. For his easy reference, i again indicated my address in my latest email to him.
On 16 Oct 15, i called Speed Post to verify the shipping address. This time round, the package was meant to be delivered to us, however, to our surprise again, the shipping address as indicated by Handsmaden only contains my block number and street name, no unit number. Even no one at home, where does the Speed Post man can slide the delivery note as there is no unit number.
Speed Post advise us that the update of address will take another 3 working days. And we have to wait, even the package finally arrive, we will need to check if there are missing items ( like the guy whose inserts are missing from his order) or any printing errors.
This show how much pride and responsiblity Handsmaden have in customers' orders.
1) Error in printing in the forst round
2) Slow response in replying to emails
3) Wrong tracking number provided which the intended receiptent's inserts are not inside
4) Though my package was shipped out, they provided an incomplete shipping address to EMS.
My wedding date is on the 10 Dec 15, which by the service standards of Handsmaden, it is very time consuming and frustrating for us.
We advise those intending to print with Handsmaden, please think twice with such service standards.
Thanks
After doing much research on the various designs, we chose Handsmaden for the wedding invities including the inserts. As promised on their website on the turnaround time, this is not the case for our order.
On 22 Sep 15, we confirmed the artwork and proceeded to make payment via Paypal. Package was supposed to be delivered within 1 week with tracking number provided.
We waited till 1 Oct 15, no tracking number provided. We sent several emails to them as their responses were real slow ( 2 days to reply ). They claimed that there was a printing error, so they would do the re-print and sent to us in another week.
So we waited till 8 Oct 15, no updates or tracking number. So we emailed them again, slow reply as well. This time round, they provided us a Fedex tracking number which indicated to be delivered by 6pm on 13 Oct 15. We waited the whole day, no parcel came. We called Fedex, and was to our shock, the parcel's shipping address was not our's. It was delivered to another person, which this person stays in my area. Manage to find out the address, we went down to the person's address as thinking that Handsmaden had mixed up the shipping address and packages.
When we reached the person place, he opened up to check. The package was his, but his inserts were not included in the package. We explained our situation to him and even showed his that Handsmaden sent us the tracking number, which was intended for him. He felt upset like us as well as his inserts are not inside.
We emailed Handsmaden again as they have no contact number to call. This person Eugene, replied, stating that he had mixed up, and assured us that our package will be delivered by 16 Oct 15 via EMS Speed Post. For his easy reference, i again indicated my address in my latest email to him.
On 16 Oct 15, i called Speed Post to verify the shipping address. This time round, the package was meant to be delivered to us, however, to our surprise again, the shipping address as indicated by Handsmaden only contains my block number and street name, no unit number. Even no one at home, where does the Speed Post man can slide the delivery note as there is no unit number.
Speed Post advise us that the update of address will take another 3 working days. And we have to wait, even the package finally arrive, we will need to check if there are missing items ( like the guy whose inserts are missing from his order) or any printing errors.
This show how much pride and responsiblity Handsmaden have in customers' orders.
1) Error in printing in the forst round
2) Slow response in replying to emails
3) Wrong tracking number provided which the intended receiptent's inserts are not inside
4) Though my package was shipped out, they provided an incomplete shipping address to EMS.
My wedding date is on the 10 Dec 15, which by the service standards of Handsmaden, it is very time consuming and frustrating for us.
We advise those intending to print with Handsmaden, please think twice with such service standards.
Thanks
