Their service is not bad from my previous experience in corporate catering....provided you go past their hard sell tactics for weddings.
I went for their wedding workshop and found their food so-so and not to my interest as most of it were the premium stuff while we were only interested in the normal buffet items for church reception.
I know their food standard is not too bad as my previous company used them quite often. HOwever, their pacakge is not as attractive as some other companies.
During the workshop, I was chatting with the manager and was keen to further discuss after he realise that I know quite a lot about their food catering due to my previous company that I worked in and the chruch that I'm from. He directed me to one of his more able assistants for her to explain more about the packages.
However, that lady tried hard selling to me and I wasn't impressed. I told her I need to consider more and didn't want to put down a deposit on the spot. She asked me what I was hesitant about and I told her about other attractive packages from the rival comapanies and she tried to dig out further information about which company I was talking about. When she finally found out which company I was referring to, she immediately slammed and criticised the company very badly. That really left a sour taste in mouth, esp since we already mentioned that we did not fulfil what we wanted to do in the 1st place-that was to sample the food that we will have at the wedding, not the premium items. She became so defensive and her tone was almost like an argument and that was when 2 of us decided not to make our decision that day but consider more. Then she went on the be slightly sarcastic by saying you get to save a few hundred dollars with the discount of signing up today. I said I wasn't interested and she continued to say wah...you know that few hundred dollars can get you a nice tea dress which some others cannot afford and I told her I wasn't interested and we left.
That hard sell tactic aside, I thought it wasn't very professional of her to slam and criticize her rival companies in the manner she did.
Maybe some of you will have a better experience in negotiating a good package with them =)