Hi, can you kindly send me the price list/package for 2017 together with some photos of the venue to [email protected]? Thanks
Orchard Hotel
- Thread starter orchard
- Start date
Hi, can you kindly send me the price list/package for 2017 together with some photos of the venue to [email protected]? Thanks
missykimberly
New Member
Hi! i'm also a OH btb. Do you guys know which floral vendors OH uses? And any graduated brides/btb can share ur theme photos of ur ballroom? TIA!
Blubelle
New Member
they in teh midst of changing the vendors. So they have not finalize the themes yet
NicoletteT
New Member
Hello, anyone sign up with them during BOWS? May I know whats the package and perks? Thanks
This post is for anybody who is considering Orchard hotel as a potential location for wedding. I just had my wedding dinner banquet in Orchard Hotel in Feb 2017 at ballroom 1 & 2 and it was not a good experience. Despite the bad experiences in service, guests said that the food was pretty good except the "mantou with chilli crab sauce" being a tat too oily and over cooked and the "duck with 8 treasures" looking like it's intestines exploded in it's body.
Firstly, throughout the entire process, my husband and I had to follow up with the wedding coordinator on dates for food tasting, dates for rehearsal for our solemnization, seating arrangements and our change in menu. Almost everything. We will email him in advance and he takes a minimum of 1 month to reply to our email. Because of the delay in communication, it was impossible for our bridesmaids and groomsmen to come down for rehearsal and we had to rehearse on the day itself.
Secondly, on the day of the wedding, they changed our solemnization room 2 hours before the event itself. We had to personally go down to the room to ensure everything was still in order. Because the change was so last min, we didn't have sufficient time to inform our guests and our pastor. We were furious and had to raise the issue to the wedding events manager and he said the previous room allocated to us was being given to someone else for some other event and we should have been informed weeks before. He said he will investigate on the matter and get back to us however nil feedback even after 1-2 weeks later. To be fair, the manager did offer to extend our stay to 4pm instead of checking out at 12pm and offered us a free lunch at the Orchard cafe however we did not stay on . Just to add on, from the beginning till the end of the banquet, the wedding coordinator only appeared once during the dinner banquet itself for about 20 seconds to say hi (and nil apology about the solemnization room chaos).
Thirdly, the projectors for videos and photos are horrible. Videos and photos appeared really dark and unpleasant to watch.
Fourthly, the bridal suite's carpet was wet from the TV area all the way to the bed area when we checked in. We called the room service and they came to correct the problem however told us the carpet is as so because we came earlier than expected. We were supposed to come at 2pm however we reached at close to 1pm. Despite reaching at 1pm, we waited in the lounge till almost 2 pm. The toilet also smells of sewage.
Reception wise, ballroom 3 and the function rooms were all fully booked. The scene was chaotic. The orchard hotel ushers were not prompt in ushering the guests and some of my guests gave feedback that they almost went to the wrong reception areas.
Lastly, the decor (chose crystal theme btw) and wedding cake is just disappointing (please refer to the photos attached). The entire "cake" is made out of foam with a damn big slit made to indicate where we were supposed to slot in the knife. It looked hideously fake as compared to what they promised during the open house for wedding events. You can hardly see any decors except the decors for tables and chairs.
Firstly, throughout the entire process, my husband and I had to follow up with the wedding coordinator on dates for food tasting, dates for rehearsal for our solemnization, seating arrangements and our change in menu. Almost everything. We will email him in advance and he takes a minimum of 1 month to reply to our email. Because of the delay in communication, it was impossible for our bridesmaids and groomsmen to come down for rehearsal and we had to rehearse on the day itself.
Secondly, on the day of the wedding, they changed our solemnization room 2 hours before the event itself. We had to personally go down to the room to ensure everything was still in order. Because the change was so last min, we didn't have sufficient time to inform our guests and our pastor. We were furious and had to raise the issue to the wedding events manager and he said the previous room allocated to us was being given to someone else for some other event and we should have been informed weeks before. He said he will investigate on the matter and get back to us however nil feedback even after 1-2 weeks later. To be fair, the manager did offer to extend our stay to 4pm instead of checking out at 12pm and offered us a free lunch at the Orchard cafe however we did not stay on . Just to add on, from the beginning till the end of the banquet, the wedding coordinator only appeared once during the dinner banquet itself for about 20 seconds to say hi (and nil apology about the solemnization room chaos).
Thirdly, the projectors for videos and photos are horrible. Videos and photos appeared really dark and unpleasant to watch.
Fourthly, the bridal suite's carpet was wet from the TV area all the way to the bed area when we checked in. We called the room service and they came to correct the problem however told us the carpet is as so because we came earlier than expected. We were supposed to come at 2pm however we reached at close to 1pm. Despite reaching at 1pm, we waited in the lounge till almost 2 pm. The toilet also smells of sewage.
Reception wise, ballroom 3 and the function rooms were all fully booked. The scene was chaotic. The orchard hotel ushers were not prompt in ushering the guests and some of my guests gave feedback that they almost went to the wrong reception areas.
Lastly, the decor (chose crystal theme btw) and wedding cake is just disappointing (please refer to the photos attached). The entire "cake" is made out of foam with a damn big slit made to indicate where we were supposed to slot in the knife. It looked hideously fake as compared to what they promised during the open house for wedding events. You can hardly see any decors except the decors for tables and chairs.
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Juneohzn
Member
Have just signed with OH and I must say I'm very happy with my coordinator.....
I've been very worried (insecure) about making the wrong choice and my coordinator was Super helpful. He answer my queries throughout week even though I had so many questions from him! Would really want to thank him for his hospitality!!!!
I think that it is important for all BTB/GTB to feel comfortable with your coordinator.
Any one have any more recent reviews on OH?
I've been very worried (insecure) about making the wrong choice and my coordinator was Super helpful. He answer my queries throughout week even though I had so many questions from him! Would really want to thank him for his hospitality!!!!
I think that it is important for all BTB/GTB to feel comfortable with your coordinator.
Any one have any more recent reviews on OH?
misssellysmiles
New Member
Have just signed with OH and I must say I'm very happy with my coordinator.....
I've been very worried (insecure) about making the wrong choice and my coordinator was Super helpful. He answer my queries throughout week even though I had so many questions from him! Would really want to thank him for his hospitality!!!!
I think that it is important for all BTB/GTB to feel comfortable with your coordinator.
Any one have any more recent reviews on OH?
Hey @Juneohzn,
Me too! I'm looking at OH as well! And my coordinator seems really nice too! I attended a wedding 2 years back and the food was really not bad! Only issue I have is the shared reception area.
Have you signed with them yet? What other hotels are you considering??
Juneohzn
Member
Hi misssellysmules,
Yup, I've signed OH already! Decided to just secure it since they had a roadshow. Great to hear that you think the food is good!!
Same, I also was majoring concern about the shared reception area and that was my main issue in fact. However, Oliver assured me that it will be alright and they have had many events sharing Recep and it was all fine. And they also mentioned that if there's 2 weddings going on, they wil station ushers at the escalator to help do urshering. I've never seen such an arrangement before in other hotels. So even thought I'm still don't really like the shared Recep, I've decided to go with OH.
Hope I've made the correct choice
What other hotels are you considering?
misssellysmiles
New Member
@juneojzn,
We are considering regent and Carlton as well. Couldn't make a decision cos we couldn't confirm the tables and whether lunch or dinner as well. So torn.
Mm when's your AD? There's an roadshow? Was the perks good? Do you think you can share them with me??
We are considering regent and Carlton as well. Couldn't make a decision cos we couldn't confirm the tables and whether lunch or dinner as well. So torn.
Mm when's your AD? There's an roadshow? Was the perks good? Do you think you can share them with me??
littlenaomi__
Member
Hi Missellysmiles ! I'm an OH bride too. Wedding oct next year. When is your ? Which ballroom did u signed up?
I have concern over the foyer too but I was assured there will be enough queue pole and usher at the escalator to usher.