sherlynchong
Member
Hi all btbs
Am going to share my bad experience with Dreamweavers.
First we emailed them to schedule an appointment to meet them to discuss on the wedding invites.
We asked a few questions but none of our questions have been answered in their email instead they brush
us off with forms to fill up only. (This just goes to show that they just want to get things over and done with it)
Emailed them again and ask for a timing to meet and yet again no date was given to us and this time round we pull our hotel coordinator into the picture and FINALLY we manage to secure a date to meet them in June.
Months later, we got a message from Eunise saying that we have to reschedule our appointment due to Dreamweaver has a wedding showcase at some hotel. SERIOUSLY? We have already fixed our appointment way beforehand and how could they reschedule our appointment for their convenience sake. That shouldn't be the case as we are the paying customers!
Feedback to our hotel and in the end we managed to secure our appointment.
When June arrives, we were actually quite hesitant in using their printing service after time after time bad experience with them but in the end we thought of giving them a chance and also it does save us the hassle of finding another vendor to print the wedding inserts for us.
Now, clearly we were utterly wrong to trust them. 50% deposit made but nothing done.
Sent them an email no reply. No acknowledgement nothing after two days.
Only when I sent in an complaint email to them and immediately we got a reply.
The reply goes like this
Dear Sherlyn,
Good afternoon.
I was in back to back meetings yesterday and missed your email.
I have pass you my name card during the meeting with my personal mobile number so that you can contact me directly in case I’m not at my desk or out of office.
No word of sorry and what's more she is a managing director!
Instead of being sorry she pushed the blame to us for not dropping her a message.
I don't understand why do we have to remind her by message her or calling her on her mobile when she could just check her emails and get back to us. Meetings is just an excuse!
They are in the service line and how could they not reply to their customers' emails.
Emails in a way are their source of earnings isn't it.
In the end, we decided to drop them off and asked for a refund.
Was told they will let us know when they sent out the cheque by next week which is supposed to be today (24/6/2016) AGAIN no email nothing.
Empty promise from them.
Today we emailed them again and only then they replied us telling that the cheque has been mailed out last Friday which I highly doubt so.
My advise to btbs' hotels that are tied to their service to reconsider about using them.
Firstly, their printing are costly.
80cents per printing one one side on the card.
It cost us $1.60 to print a wedding card with them and the designs are limited.
Though in the end we paid more to do our cards at least the design are much nicer than dreamweavers.
Am going to share my bad experience with Dreamweavers.
First we emailed them to schedule an appointment to meet them to discuss on the wedding invites.
We asked a few questions but none of our questions have been answered in their email instead they brush
us off with forms to fill up only. (This just goes to show that they just want to get things over and done with it)
Emailed them again and ask for a timing to meet and yet again no date was given to us and this time round we pull our hotel coordinator into the picture and FINALLY we manage to secure a date to meet them in June.
Months later, we got a message from Eunise saying that we have to reschedule our appointment due to Dreamweaver has a wedding showcase at some hotel. SERIOUSLY? We have already fixed our appointment way beforehand and how could they reschedule our appointment for their convenience sake. That shouldn't be the case as we are the paying customers!
Feedback to our hotel and in the end we managed to secure our appointment.
When June arrives, we were actually quite hesitant in using their printing service after time after time bad experience with them but in the end we thought of giving them a chance and also it does save us the hassle of finding another vendor to print the wedding inserts for us.
Now, clearly we were utterly wrong to trust them. 50% deposit made but nothing done.
Sent them an email no reply. No acknowledgement nothing after two days.
Only when I sent in an complaint email to them and immediately we got a reply.
The reply goes like this
Dear Sherlyn,
Good afternoon.
I was in back to back meetings yesterday and missed your email.
I have pass you my name card during the meeting with my personal mobile number so that you can contact me directly in case I’m not at my desk or out of office.
No word of sorry and what's more she is a managing director!
Instead of being sorry she pushed the blame to us for not dropping her a message.
I don't understand why do we have to remind her by message her or calling her on her mobile when she could just check her emails and get back to us. Meetings is just an excuse!
They are in the service line and how could they not reply to their customers' emails.
Emails in a way are their source of earnings isn't it.
In the end, we decided to drop them off and asked for a refund.
Was told they will let us know when they sent out the cheque by next week which is supposed to be today (24/6/2016) AGAIN no email nothing.
Empty promise from them.
Today we emailed them again and only then they replied us telling that the cheque has been mailed out last Friday which I highly doubt so.
My advise to btbs' hotels that are tied to their service to reconsider about using them.
Firstly, their printing are costly.
80cents per printing one one side on the card.
It cost us $1.60 to print a wedding card with them and the designs are limited.
Though in the end we paid more to do our cards at least the design are much nicer than dreamweavers.
