Dear Claire (clairem),
It has come to our attention that there has been a misunderstanding. Please let us clarify.
Your first visit to Pink Parlour was dated 4 August 2010 while we were running an opening special for 50% rebate coupon on treatment spent. You spent $49 for your Brazilian Wax and was given a voucher of $24.50 which may be used on any treatments at Pink Parlour within 60 days. Basically, this voucher expires upon 60 days and it cannot be used thereafter.
We have done a detailed check on your history and realized that in fact you did not purchase any further treatments on that visit, thus your impression that you were pressured into buying another treatment upfront is not accurate. Unfortunately, when you called our outlet on 9/10/10 (a week after expiry) wanting to make an appointment, you were informed that the coupon has expired and was told that we cannot extend expired coupons as they are no longer usable as our computer system tracks them. According to our phone logs, nothing was mentioned with regards to your surgery that you've highlighted in this forum.
As with all companies, discount vouchers and coupons cannot be honoured once expired. Pink Parlour does make exceptions on a case by case basis for clients especially those who wish to extend deadlines on packages or even prepaid treatments or gift vouchers.
I believe that in general, your experience with Pink Parlour has been good as you did purchase a package which has no expiry with us. We hope that we have cleared this misunderstanding and assure you that you did not have any monetary loss on your end and none of your pre-paid treatment expired.
We hope we can continue to serve you better in your future visits with us.
Thank you.
Regards,
From the Management of Pink Parlour