I did a first time trial at Pink Parlour (Orchard Central) in Aug and was ok with it. However, my encounter with them for the follow up session has made me upset. After the trial in Aug, they persuaded me to purchase another waxing session at a discount (valid within 60 days), and I had to pay upfront for it. I arranged to do the 2nd waxing on the last day of the promo, however I had a ruptured cyst and had to be admitted to hospital for an emergency op. Post op, I called back Pink Parlour to ask if I could still claim for the missed session, since I missed it through no fault of mine. However, they were adamant that I could no longer claim back the missed session, saying that it had been "wiped" off the system, When I told them I still had the physical receipt to show for it, they refused to acknowledge it and told me I had 2 whole months to do the waxing so why didn't I come earlier. I was speachless. They were not sympathetic as to the reason why I had to miss my waxing session, and they bluntly confirmed that I had just lost $35. Admittedly I did wait 2 months, but who wouldn't? Most women do it to maximise the value of the treatment and honestly, how much hair can grow within 2 months? I am dissapointed at the lack of service and for the inflexibility of this salon. Pink Parlour definately won't be getting a Singapore Service Star Award anytime soon.