I have encountered similar situation with another hotel that I went.. The coordinator is not arrogant but she does not appear enthusiastic or proactive when introducing their package somehow.. It's more of we ask her questions during the meet up rather than finding out our preferences.. She just went thru the wedding banquet package with us like reading from the slides.. When we request for some flexibility on some of the arrangements, she will say that it is not possible.. Seems like can't negotiate at all.. End up we chose another hotel and they are really proactive and give us flexibility in some of our requests..
Ladyj, which hotel did you end up with for ur banquet?
Holiday Inn Orchard City Centre Saw many many good comments so i decided to give it a try (was a bit put off because there are good reviews on CP too but it turned out like s*it)....at least now i'm convinced that the comments for HIOCC are factual ..haahah