icy, har, they ask u to pay? it's so new and u juz wore it for a day, can ask them how come workmanship like that? the dismantle drop so easily? u take a look at the craw to bind the dismantle, is it loose or is yrs the 'improve' version with no craw and glue on dimantle? like that you can question them on the ‘defect’ of the new design, ai yo, how come no customer service 1.. my casual shoes hor, the sole torn after a few mths, I compliant on their workmanship and they mend it for me free! It is not on having to folk the repair cost, more on principle lor, the diamantles are parts of the shoes design and should reasonably stay on it's position (especially it is still so new) till later wear and tear lor..