Hi all,
I would like to clarify our actions following Rainnie's postings recommending a geomancer's services.
Rainnie's postings came to our attention as she had posted 3 similar messages recommending a geomancer's service within a short span of 16 minutes. A new thread recommending the geomancer's service was also created the next morning. The number and frequency of the messages were unusual and thus her account was suspended.
In my latest e-mail to her last night, I had informed Rainnie that we respect her decision if she does not wish to share her contact with us. We would really like to return her original account as we think it is her personal and unique identification here. All we asked is just an assurance from her that similar messages will not be posted again which we do not think is too much to ask for.
We would like to clarify that in general, we try to keep the forum as open as possible and therefore, sharing of contacts, recommendation of services are allowed. However, due to the open nature of the forum, there have been service providers who abused the forum by promoting their own services through the forum. We also have had many users who told us that they are not promoting their own business but in fact they are promoting their family members, friends, boyfriends, best friends, relatives etc. Many occasions, we had trusted these people who abused the forum and reactivated their account to later find out that our trust has been misplaced. It is always not a good feeling to know that our trust has been betrayed.
As we have operating costs and we depend on advertising revenue to keep the portal operational and free for our users. We hope you can understand why we have become stricter and more careful. We had to be strict as we also don't wish to see the forum degenerate into a classified ads section. We would like to keep the forum a place for genuine wedding couples.
We don't expect accolades or shower of praises for the work we put in but it is very disheartening to read comments that simply trivialised our effort and misunderstood our intentions.
Regards,
Chin Leng.