hi rin,
it's a long story.. basically, we wanted to negotiate for extra perks, and we don't think we were being unreasonable. what we were negotiating for were what other hotels were readily offering us! but the response we got from them was simply - "no, we can't give it to u." "why not?" and their reply to this question was what really put us off - "because we are Marriott, we are not any other hotel out there!!"
when we tried to negotiate for an extra night's stay (which is very common in other hotels' packages), they actually told us that they wouldn't give it to us because by giving us that free extra night, they are losing out on business from corporate clients!!
and technically, our tentative booking is valid for 2 weeks, but because they were holding a wedding fair in a few days' time, they kept pressurising us to confirm our booking, and when we expressed our dissatisfaction with the package offered to us, instead of trying to address our concerns, they told us, "if u don't want to confirm the booking, then please cancel it sooner so that we can leave that date open for others to book during the wedding fair!" i am entitled to hold my tentative booking for that whole 2 weeks, and you have no right to pressurise me to confirm it or cancel it simply because you have an alternative means of securing a deal for that date!
these were only some of the exchages of correspondence between us. we went thru a lot more. but what they didn't know is that both my FH and i are international events organisers, and we do large-scale bookings for our guests at the best hotels, with definitely no compromise on budget. but after this incident, i don't think we will ever be making use of Marriott for any coporate events ever again!!