Nova Furnishing : Any comments on Nova furnishing

omg... i did not even read through this thread and i ordered a wardrobe from Nova (A-Z bidg) in March this year... The delivery was yesterday. Gosh, I am soooooo upset with the workmanship!

1) The screws that were used on the sides of the cupbaords were turned too far in.

2)The wardrobe comes with a metal tray and my guess is that they ran out or they did not bring enough of the correct type of screws, they actually used a pointed tip screw on one end and tried to cover the pointed tip with black rubber, my HTB suffered a cut due to this pointed screw while trying to clean the cupbaord.

3) They did not even bother to paint the bottom of the drawer and another wooden tray to the same walnut colour! The bottoms of the drawer and tray were in the original state, unpolished and unpainted and with splinters.

4) Another bottom layer was found to be in totally unacceptable condition too. It was not even covered with another layer of plywood, it looked as though it is the base of a bed frame.

5) The top compartment had a screw that was turned far too into the wood, and resulted in a hole in the wood!

Seems like they feel that those areas that cannot be seen at eye levels do not need to have any quality workmanship and wadever areas that can be hidden can be slip shod work. All the defects are difficult to describe by words.

Anyway I have taken photos of all the defects and I am going to lodge a complain. I paid $1k plus for this wardrobe and this is the quality that I receive. Totally unacceptable.
 


Hi all,
jus to share my experience too.
I went to the outlet at Tradehub21 during the last long weekend.

My wife & I went into the store, & a ah-beng liked middle age man approach us.
Lao-Beng:"Wat r u looking for?"
"Looking for day bed.."
Lao-Beng:"We dun have day bed."
"How abt lounge chairs?"
Lao-Beng:"We aso dun have.."
"Nvm, I will browse around."

This Lao-Beng followed us so closely till he cant walk properly. Believe me, its really very close. Nvr been to a furniture shop the salesman walk so close one, & we have been to numerous furniture store..
I purposely walked slower to give my wife more space to roam, & to block him frm getting near my wife.
This Lao-Beng walked quicker round me, jus to get inbetween us. Damn close loh..
I overtake him & walk slower, he followed behind me so closely till his legs going to entaggle cos hes avoiding my feet.
Cant leave a dist meh??

Den I walk till an area selling display sofa..
He ask me:"U wan sofa? These r display sets."
His tone was like, dun waste my time. Get out..
Damn piss off..
While we were leaving, he duno mumbled wat to his colleague & went back to his chair & enjoy the stupid ah-beng techno songs broadcasted..

He really gives us the feeling;
u cant browse around here if u r not buying anyting.
I dun tink any customers like the way their salesman behaved loh..

L3x
 
Had a very bad experience at their Tradehub branch. Terrible after-sales service and product quality...The table came with lots of staples protruding out, staples holes, scratches, paint marks, different coloured pieces of wood for backing even though we emphasized to the sales guy that it would be placed by L-shape a glass panel.

Service man came agreed it was really unpresentable and will do something after he took photos & measurements but nothing done. When we called to enquire, service supervisor says they very busy and haven't been able to find the sales guy and says he'll do something within a week.

Weeks later, still nothing done, when I call to check. Sales man called me back and was very agitated says the service side told him customer say he promised to change a backing for free and its not true. And that he will need to compensate if we put it that way. I told him we did not say he'll change for free cause we did not expect the backing to be of different colours but we emphasized strongly that the table will be by a glass panel. He, as the sales guy, should let us know since he says all the backing comes like that. Then he says its standard, and that the table is not expensive, others buy few thousands also same standard backing, says different batches of wood of course comes in different colours etc...when I talk about other defects he cuts me off and say we must pay if we want them to do something to the backing.

When I ask for his manager to call me, he says his manager will not call me, and he "zuo zhu" i.e. makes the decision. When I asked to call his manager, he hanged up my call.

I wonder if CASE will take up such issues of misrepresentation by the sales guy? And does the service guy's words does not represent the company?? Wanted to write in to the company but cannot find any office address or email address, the invoice only have the sales office address.

Really regret not reading the forum before giving in to their persistent sales tactics.
 
i and my hubby had a bad experience at NOVA trade hub 2 weeks ago.
we walked in as browsing customers and was approached by this lady. she looked quite new and inexperienced. we were actually looking at a sofa when she approached us.
We told her what we were looking for and she showed us 2 sofas and latr to a display piece, which was going for below 1k.
We asked how long has the set been out in the shop and she said not too long but asked the manager B***y to come and assist us.
Then the nightmare begins.
He claimed that it was the last day of Raya sales which was weird since it was the weekend of the Ramadhan month. then, he showed us another set since my hubby din wan the display set. the next sofa was jus ok but he was really hardselling. it had the price of 1899 but bcos of raya, going at 1599 and also 200 rebate off or throw in ottoman for that 200. he claim all this was a grt deal but we din feel convinced. so hb said we will think abt it and he said, no need to think. cos tom price will change, not the same, why not buy now.
we hate hard selling so that turned us off big time. we politely told him, nevermind, we will look around. he came after us and said, "not trying to force u, but give my colleague a chance. u see, she has no nametag? so pls give her chance." we were wondering- give chance to earn commision? when we not interested? y? so again, we said, it is a nice sofa but we will consider n come back if we want it.
again, he said, "i m not trying to force u but if u dun wan, it's ok, no need to consider cos tom price go up." so we said, ok, thanks and continued to walk OUT OF THE SHOP and he persisted and followed us OUT as well n this time, my hubby was cheesed off.
he said, "can i know y u dun wan to buy now? is it the price? how abt i give u for 1200? i cant guarantee if can throw in extra covers for less price." at this point, we felt really harrased and my hubby told him we are not interested so y r u forcing us? and he said, no, sir, i m not forcing u, i earn 4 to 5k a month, i dun need ur money. then my hubby said, " but now u are begging me to buy." then he repeated his same story again that he is not forcing us and all that but we just said, "it's ok," n left.
sighz.. wat a bad experience. will neva step in there again.
 
i had a relatively good experience with Nova Trade Hub...Initially we went to Nova to look for a dining set. Was served by Mr Sam. Was very patient and attentive to us in finding our lifestyle and furniture requirements...in the we got all our furniture from them
happy.gif


All our furniture came on time on sept 20 morning..(incl shoe cabinet coffee table, tv console, 3 + 2 seater sofa set, cushions & covers, bedframe, bedside tables, dining set)..and the installation was quite professional..and the uncle taught us how to clean the furniture..

But one thing is that the ppl who managed the logistics enquiry line was quite rude in answering customer enquiries...
 
this is really weird.. only bad thing were voiced out but not the good things. i have check throught the RCB register of business n company. NOVA has the most turnover compare to other same scale furniture shop. base on the sale volume if their things n service r really so bad, they should have close down by now... what i want to say is "hao shi bu chu men, huai shi chuan qian li" as the chinise saying goes.. think carefully... dun be so short sighted. i guess there r many many more satisfied nova customer. im pretty sure on that base on the volume of their business.
 
Hi All

My husband and I have a bad experience at Nova(Sungei Kadut outlet).

My husband and I went to Nova last sun and while we are browsing, a lao ah beng approached us and asked us what are we looking for. My husband said we are just browsing around. Then he continued if you wana see lighting, its under another dept. If you wana see furniture then I will serve you. (His meaning is furniture then I have commission if not dun waste my time)

My husband replied saying that we will just browse around and let him know if we need any help.(for the furniture) He then said something that really shocked me and my husband. He said then dun waste my time!!!

We were reali shocked and angry and my husband said you can choose not to serve us if you think we are wasting your time. He then said: no choice lei, its my turn to serve now.

I then said even if we interested to buy initally, we wont anymore and walked out the store.

I would never walk in to any Nova stores again.
 
Nova sofa ,nv ever going to purchase their products.Lousy service and furniture is not even lasting.Back cushion sink aft 3mths of using.Complained lots of time n they cant really bothered to get back to me coz ive complained lots of times even after servicing..till ive to change after using them for less than a yr.Nv delivered their promised.
In the end i had to change my sofa which is less than ayr old..
 
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