Hi Jessica,
I had my AD at Hyatt Mag/Van in Dec 09. The experience of having my AD there was largely positive. Quite good reviews about the food (and i had a specially crafted full vege banquet). The puzzling thing though was that while about 95% of my guests raved about food quality, ambience and service, there was a small 5% that slammed it all down and said that the food was horrible, service was poor, and generally didn't think it was that good.
my hubby and I decided that it's cos these ppl had unrealistic expectations of a hotel banquet, or were jealous that it turned out to be so well-planned, smooth execution of everything by Hyatt staff, that they just had to slam something!
generally my hubby and I had a very good experience with the Banquet Captain who was a replacement for our AD, cos the original one assigned was on MC. I wonder if it turned out to be a blessing in disguise because the replacement Banquet Cap was so meticulous, so clear in his instructions, and i would describe him to be: "there when u need him, not there when not required", to put it super bluntly. The sound crew was amazing, we had a couple of CD, DVD and equipment swaps throughout the banquet, which required sharp coordination. The sound crew (inclusive of 1 of the groomsmen just to oversee) was fantastic. No hiccups there.
The solemnisation in Sir Henry Keppel 2 before banquet was also nicely done. Sound system provided for even though we didn't request. (I'm mentioning this because my fren was given a surprise 15mins before her solemnisation in an outdoor park, that a sound system i.e. microphone, wouldn't be provided because it was not in her contract. to set the record, after that when she checked, it's actually supposed to be included.)
All in all, everything was smooth and we are super glad we chose Hyatt as our AD venue.
