hi all, i would like to share my experience with Species. i'm a first time home buyer. bought a leather sofa from Species, they had claimed that their sofa was full leather, after 1 year of light usage (cos there are only 2 working adults at home) the leather started peeling at the seams with sewing and crease folds (the surface layer of the leather had peeled off to expose a cream coloured fabric). I had raised a complaint with them (call and email) 3 months ago and there was poor follow-up from a logistics manager. i had paid 2k for the sofa and did not expect it to spoil after 1 yr of light usage (it is as if i paid $100 a month to sit on it for 2hrs everyday!) and obviously the peeling is caused by structural faults or leather quality. after several email exchanges and calls, the response i got from them was to pay $480 for them to transport the sofa for re-upholstering and i would have to wait 8 weeks for it to be done without a replacement, that means i need to pay $480 for 8 weeks to sit on the floor past christmas festivities?! up till now, nobody had called us back to discuss a resolution and my patience is up. I will lodge a complaint with CASE as i suspect it is not real leather and service level from Species is unacceptable. I hope this post will save furniture buyers from the bad quality furniture that Species is selling at a premium price.
1st time home buyers- BEWARE SPECIES Furnishing
- Thread starter sgjss
- Start date
I have similar problem with the sofa set from Species Furnishing. Paid $2800 for a dinning table and sofa.
Merely 2 years,the sofa legs rusted and the leather cracked, tore and peeled. The sofa has been seeing low usage and has never been abused.
When I called, the company offered to re-upholster the sofa for $480 but they refuse to be specific what kind of leather they are going to re do the sofa.
I followed up again and they return with a call to reupholster for $150 and mentioned this $150 was an "insult" to them.
Again, they did not put in writing nor be specific what leather they will use. It is impossible for me to accept their offer with no details.
If you decide to patronise Species Furnishings, be sure you get them to write in the invoice whatever quality they claim.
I am contemplating having this sofa for sales. If you do not mind the condition, then do stay tune.
Merely 2 years,the sofa legs rusted and the leather cracked, tore and peeled. The sofa has been seeing low usage and has never been abused.
When I called, the company offered to re-upholster the sofa for $480 but they refuse to be specific what kind of leather they are going to re do the sofa.
I followed up again and they return with a call to reupholster for $150 and mentioned this $150 was an "insult" to them.
Again, they did not put in writing nor be specific what leather they will use. It is impossible for me to accept their offer with no details.
If you decide to patronise Species Furnishings, be sure you get them to write in the invoice whatever quality they claim.
I am contemplating having this sofa for sales. If you do not mind the condition, then do stay tune.
invoice
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Species Furnishings
Species_02.pdf (83.2 k)</td></tr></table></center>
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Species_02.pdf (83.2 k)</td></tr></table></center>
bad_species
New Member
@ sgjss, cantamare
i am facing a similar problem with my species couch - small cracks after 13-14 mths, now its a disaster.
we spoke to their customer service to complain and the factory knows their "leather" was too thin and offer to re-upholster, but want to charge a high transport fee.
we feel that there should not be any transport fee since there wouldnt be such inconvenience if they had used quality material at the correct thickness in the first place..
appreciate if the other users who settled with species PM me about how they settled their disputes - reupholstering, refunds, new couch at discount, etc...
they only offered the service after we told them that we know there has been alot of online complains and another adverse publicity would affect their customers' confidence in them. it has taken us more than a month with constant calls to get them to respond. we are quite fed up with this poor quality and hassle, so decided to post this to update all to see.
does anyone want to bring up the matter collectively to CASE to get more momentum and awareness?
im attaching the bad condition of my couch - other new cracks are appearing, and can see the stage by stage deterioration
i am facing a similar problem with my species couch - small cracks after 13-14 mths, now its a disaster.
we spoke to their customer service to complain and the factory knows their "leather" was too thin and offer to re-upholster, but want to charge a high transport fee.
we feel that there should not be any transport fee since there wouldnt be such inconvenience if they had used quality material at the correct thickness in the first place..
appreciate if the other users who settled with species PM me about how they settled their disputes - reupholstering, refunds, new couch at discount, etc...
they only offered the service after we told them that we know there has been alot of online complains and another adverse publicity would affect their customers' confidence in them. it has taken us more than a month with constant calls to get them to respond. we are quite fed up with this poor quality and hassle, so decided to post this to update all to see.
does anyone want to bring up the matter collectively to CASE to get more momentum and awareness?
im attaching the bad condition of my couch - other new cracks are appearing, and can see the stage by stage deterioration
Hi All
I had the same encounter as one of the newbie who had reverted below on peeling Species sofa.
Within 1.5 yrs of use, the "leather" started peeling. I found my invoice and emailed them the pictures too. After chasing for a week, they reverted that abuse can affect the durability which i replied was nonsense and inapplicable in my case as my family hardly use the living room (except few hrs at nite while watchg TV) and there was no kid at home.
They then also informed me that it's not under guarantee when i insisted they had promised me a 5 yrs guarantee. I have to argue that it is not even a warranty problem when it is a dishonest delivery as it was indicated as LEATHER in the invoice, plus I had paid the price level for a genuine leather sofa. The photos clearly shows the peeling of the material that was far from being Leather. Even my PU bags are more durable than the sofa!!
Here's the attached pic to show the condition of my purchase with Species! I can't believe they can argue that this is leather. I think Groceries plastic bags are more durable than these materials whc appears like low quality PU.
http://s1152.photobu...SpeciesSofa.jpg
I had the same encounter as one of the newbie who had reverted below on peeling Species sofa.
Within 1.5 yrs of use, the "leather" started peeling. I found my invoice and emailed them the pictures too. After chasing for a week, they reverted that abuse can affect the durability which i replied was nonsense and inapplicable in my case as my family hardly use the living room (except few hrs at nite while watchg TV) and there was no kid at home.
They then also informed me that it's not under guarantee when i insisted they had promised me a 5 yrs guarantee. I have to argue that it is not even a warranty problem when it is a dishonest delivery as it was indicated as LEATHER in the invoice, plus I had paid the price level for a genuine leather sofa. The photos clearly shows the peeling of the material that was far from being Leather. Even my PU bags are more durable than the sofa!!
Here's the attached pic to show the condition of my purchase with Species! I can't believe they can argue that this is leather. I think Groceries plastic bags are more durable than these materials whc appears like low quality PU.
http://s1152.photobu...SpeciesSofa.jpg
Hi All,
I wish I had read all this before I bought stuff from SPECIES.
We bough $5600 worth of dining table,chair and sofa from them.The Sofa is full Italian leather and was delivered in March 2012.
Barely 7 months and I noticed that there is sawdust like material coming out from one side.There is like a tiny hole at the bottom part of the leather and its as if there are termites there.
I called the numbers and ofcourse they do not exist.Even the webisite is not there anymore.
I have emailed them.
If anyone knows how to get in touche with SPECIES HOME FURNISHINGS PTE LTD please let me know
The furniture mall at beach road has shut down and I cannot find their number in the new mall location.
I wish I had read all this before I bought stuff from SPECIES.
We bough $5600 worth of dining table,chair and sofa from them.The Sofa is full Italian leather and was delivered in March 2012.
Barely 7 months and I noticed that there is sawdust like material coming out from one side.There is like a tiny hole at the bottom part of the leather and its as if there are termites there.
I called the numbers and ofcourse they do not exist.Even the webisite is not there anymore.
I have emailed them.
If anyone knows how to get in touche with SPECIES HOME FURNISHINGS PTE LTD please let me know
The furniture mall at beach road has shut down and I cannot find their number in the new mall location.