Hi all,
I have a very bad experience with True Yoga too... I signed up a 24 mth package with them, i thought it was a monthly-payment thingy. Later when my credit card bill came, then i reallize it was a huge sum. True Yoga has deducted the full amount, and I am currently the slave of the bank. I felt they have mis-represented the payment methods, and I did go ahead confront the salesman, but guess what he said, "I have told u wah! anyway true yoga not allow members to terminate their membership. sorry, nothing i can help you." really disappointed, and i feel that it is nt the right attitude towards custermers esp it is right after i signed up e package with him. I know it is impt to push ur sales, but pls do it ethically.
Another bad experience from my friend: true yoga stil deduct money aft her 12-mth contract. And she has to go down personally to sign the termination letter, and wait for them to process ard 3 mth... which means she cant go for yoga, and stil need to pay for another 3 mths.
During tat 3 mths, She wrote emails to True Yoga's Director, Patrick Wee to complain abt the bad customer service... But no reply...then she tried to reach management people from account and operation side. Despite she had called countless times to raffles and pacific outlets, stil no reply... The key person are always uncontactable. They are either “out of officeâ€, “on leaveâ€, “sickâ€, “meeting†or "busy at the moment", then ask her to leave message, said they wld cal her back... Still... u all know the answer... till today the case has finished, stil no one from true yoga management ever call her up.
Personally, we both feel that true yoga are simply SUCKssss......