What would you do if the BS PS is of sub standard quality?

W

weixiang_06

New Member
Looked at my sister in law BS PS... i would say the composition and design are nice.. however, the most important aspect which is lacking is the image quality...

out of 75 photos selected for printing in the album.. 20-30 photos are not up to the mark.. they include flaws like overscaling where you can easily see artefacts(due to small image size provided), very blur photos on the subjects (i am not referring to the depth of field), poor white balance, incorrect colour temperature among other flaws which i have observed...

the original image size is about 5 megapixel in resolution, no doubt the DPI is set at 300... however, printing at 15R size resulted in a significant number of photos that ended up super blurry and out of focus (despite the BTB and GTB being the key subjects)... apparently, they have paid an additional of $1500 to top up the photos.. in total, they have sent $5k on their BS package....

all payment has been cleared and they have collected their album... any possible recourse which they can look at? they just collected their album yesterday... their WD will be in Sept this year...

thanks to all advice in advance.
 


can't say... but will see what the BS has to offer... hope they can give my brother in law a partial reshoot.. coz a significant number of original photos are of low quality to begin with
 
to some BTBs / GTBs might think that its very subjective, so far all who have viewed the photo album felt it was a poor job.. even both the parents were asking, how come the photos not clear at all. that goes to show about the quality of the work produced.
 
In the first place, if photos are not up to mark, I do not understand why your sister in law still want to top up so much? Photos are very subjective.. Maybe you think it's not nice, but your sister in law think otherwise?

hmm.. At point of collection, did they voice out to the bridal studio that the printing was not satisfactory?

Album already collected and payment cleared, it might be abit difficult to take recourse action. You might want to discuss with the bridal studio again to see what can be done. Worse come to worse, retake again?
 
avatar82, good question.. in fact, the entire family has been asking her this... as of i think its not nice.. i beg to differ.. you haven't read the story....

i kept the comments to myself.. they asked me for my comments.. i only said composition is not bad.. then the mom asked how come the photos so blur one.. then the daddy also asked the same thing. in fact, her brother looked the album... his only comment was how come u paid 5k for this stuff... should have rejected it to begin with....

and for your kind information, the parents are in their 60s.. with the dad at 66yrs old this yr.. even they could tell the photos are very blur and not good.. not referring DOF (depth of field)....

my sister in law being very easy going, thought its alright, coz the composition is nice.. but the picture quality is a big big let down...

i also agree that album collected, payment cleared quite hard to take recourse action... however that BS is quite active in wedding fairs... hence, they would be discussing this directly with the boss.. see what's his explanation...

else it will not be good for him, if they show up with the album at major wedding fairs (which they always take part) and start asking for recourse there.. right? =)

just like some BTBs and GTBs might think i am a difficult person to deal with, i beg to differ.. I may be aggressive with my style of writing.. but those who know me will know, its not true =)

in all, i am quite sad that the BS passed off that piece of work to them.. for my recommendation to them, just ask for partial reshoot... ~30-40% of the photos are not good... comes as quite a surprise.. they topped up so much, ended up being blasted by the entire family...

i only joined in when everyone said it was not good.. i din want to be the wet blanket... but i did tell my brother in law, for the price you paid ~5k.. the quality is really not acceptable... comparing to the picture quality which they had seen in the wedding fairs... its just.. one word to sum it all

BAD!
 
Since your sil have made the payment in full and collected the album, I doubt the bridal studio will still entertain you. Maybe you and your family members can be kinder and more supportive towards your sil. If you keep harping on the issue, your SIL might feel very upset over it.
 
avatar82, first of all.. let me set the context right..

i did not harp on the issue... for those who do not know the whole incident and instead keep thinking i am harping...

its the family that mentioned how bad it was.. simply, i would say her actual brother said worst things than what i mentioned.. imagine, if your entire whole family thinks its not good.. how would the rest of your friends and colleague think? i am sure they would think its not good, however out of politeness they will say not bad...

same thing goes for me, when she asked me for my comments... i can't lie so i just commented on the composition being not bad.. however, i did not elaborate further... until the rest of the entire family tot its really quite bad....

in what sense did i harp on the issue? its easy for people to be prejusticed, withouth knowing the full picture...

simple analogy, how would u feel if your entire family think its not good... i can only say my sister in law is easy good, in fact too easy going for this case... in fact, she wanted me to check out what's the possible recourse...

my take to her, asking for an entire reshoot is quite impossible now... my recommendation is to ask for a partial reshoot as some of the photos are indeed not good...

again, let me emphasis.. its not me but her OWN entire family... even her own parents said so...

my style of writing may be aggressive however those who know me in person will know i am not. shall not dwell on this.

avatar82, if you are in my sister-in-law situation, what would you do? she initially thought its okay for the bridal album to be blur and display artefacts and excessive noise... until the entire family told her otherwise..

looking for solutions and replies.. thank you dear BTBs and GTBs.
 
weixiang: it might be too late for recourse as contractually, sound like the BS has delivered and your sis in law has accepted the delivery.

mabbe can ask CASE for advice?
 
i also think so.... but there are still quite alot of items which has yet to be delivered...

reason being, my sister in law's AD will only be in Sept this year... the BS has to provide MUA, Bridal Car, WD, EG, Suit, Corsages, flowers, AD PG and etc....

however, they have completed the shooting and taken the album already... silly it might sound, i was asking my brother in law, how come with such quality, both of you accepted it and even top up $1500 for it... i am just lost for words....

my brother in law is trying to nego with the boss directly.. see what sort of remedy can be done here... the BS is super active in Wedding fairs.... i doubt they want to tarnish their reputation? imagine we approach them directly in the wedding fair and ask them to explain the poor quality of work... how would potential customers and other BS nearby think of them?

of course, we won't want to go to that level.... CASE? is it of any use? wondering anyone faces similar situation before...

i would say it comes as a total surprise.. have read negative comments about that BS in SG Brides, but din expect it can be so bad in reality.
 
thanks, deb..

its a local BS... in fact, we will be meeting the boss soon... hope there is possible recourse... i doubt they want to tarnish their reputation any further, from what i read from SG Brides... their reputation is quite questionable le....

my sister in law being easy going thought things will be okie for them.. however, apparently this is not so... we do not want to create a scene for them, as that would not be the best interest of both parties...

shall keep SG Brides updated.... shall not quote the name of the BS directly here... unless out of options
 
seems like there is possible recourse after all.. the BS is willing to touch up the photos and etc.. for some of the photos which are inherently blurred.... my sister in law gets to choose a new one if the old ones do not response well to photoshop...

actually, i doubt photoshop is going to help much.. but since the boss of the bridal studio is friendly and willing to listen... i shall not expose the name of the BS... just pray that they will do a good redo job for my sister in law...

i dun buy some of their excuses, having with some background photography and experience in handling dSLR and the workroom process... but now we just are hoping the end results will turn out to be good...
 
Hi Weixiang_06,


Oh dear, that's sounds like the worse nightmare a BTB can get.
It's one of the most important aspect of the whole wedding, cos that is the memories which you usually can keep and show your kids.
Hopefully, the BS is resposible enough to do something bout it, after all they should know how much it meant to a couple.
If not, they will their karma (charge 5k yet produce such work) :p

Update us of the outcome ya. Good luck thou.
 
well, the bridal studio in the end agreed to reprint the affected wedding photos for free.. however some of the photos couldn't be printed as the original photos were bad quality to begin with.. camera shake and etc... pretty upsetting to begin with...

as for the many BTBs asking me what BS that is... i would do that BS a favour by not exposing them since they are rectifying their mistakes... the photos affected will be replaced by other photos...

for those who seriously want to know what that BS is, you can see me chatting in that particular BS thread as well..
 
updates: to fill BTBs in the look... do your research prior signing with any BS....

coz ended up it wasn't such a pleasant experience for my sister-in-law.. that's all i can say. Never did it come across that two twins would look so different for their separate bridal albums from two different BS... the BS, MUA and PG do make alot of difference.
 
You must log in or register to reply here.

Back
Top