HI,
I went to SMC last few weeks. The person who entertained me is Jesslyn, instead of Priscilla.
Actually i really like the ambience. I found the comments from forum that it's a great place to have solemnisation.
Therefore, I went there with my fiance to see around and hope that we can meet the person in charge. Since nobody can entertain us, we just left our contacts.
Few days after that, Jesslyn called me. I asked her, if she can arrange the time to meet and discuss about their ROM package.
Time has been set to be on particular Saturday, at 12.30 since they have the function during that day.
On that day, we came at 11.30 to see about the table set up. We're quite happy with the service that has given to their guests. They serve the mineral water to the guests while they are waiting.
During that day, no follow up at all from Jesslyn about our appointment.
Until the function has finished, we were guessing if it's her. We came to approach her "Hi, Jesslyn?" and Yes, she is! and she was entertaining other people. At that time, i m abit puzzled, why she didnt even bother to call me to confirm our appointment.
At that time, she didnt explain so much about the things. All have to be asked from us and other ppl that she entertained.
I read from comment that Priscilla can customised as your request. But i dont feel in that way with Jesslyn.
I read from forum that the set up of 500 can be returned in case of rain and we use the function room.
I dunno if the rules has changed, but it cant.
That's fine, still reasonable for me.
About the price of lunch is $31++ and Hi tea is $28++. And we're ok with it. Then she mentioned, since our date is on 12th of December, and the promotion period will be from 10th - 31st of December. I m asking her, how much is the price increase in roughly? Because we need to re-consider about the price increase.
She said, she not sure. But usually more than $10 increase!!!!
And that's even not confirmed! I just thinking, is it common to have the increase by 30%???
Then after our meeting, she only asked me if we have any other question? At that time, the questions still hasnt pop up yet and she directly said "if so, i'll drop you the email about our quotation"
When on the way home, i just wondering if she has my email address. She didnt even give her name card!!
So, on Sunday, we came again if we can meet her.
On that day, we met Priscilla, she gave her name card. She said that nowadays, she is in charge of wedding banquet instead of ROM. Therefore, she'll tell her colleague (Jesslyn) to entertain us.
I m very happy with Priscilla's attitude. But I dont know why Jesslyn seems doesnt want to give us a complete information and not accomodate our needs.
On Monday, I called to her office and asking if any promotion that cooperate with SMC? Because I search around that HSBC has promotion.
She said "Yes, we have. If you have HSBC, get 15% discount".
I said "If the HSBC card holder is different from us, for example like my friend. Is it possible to do so?" She directly said "No, the HSBC card holder should be either of you".
If she really feels that want to help us, actually she is the one should tell about the HSBC promotion.
Ok, thats fine. Then i asked her to email me about the quotation. And about 1 day after, only she send the email. (Which actually she has promised to me since the meet up time)
I really dont know if this kind of service is common.
Honestly speaking, I know that the food at Ellenborough Cafe is very nice. I also like the ambience. But i really worry if i still proceed, they wont accomodate my needs.
Therefore, I just asked if it's common about this service?
Thanks
