Hi there.. we are also holding our wedding at sheraton, we loved the hotel too.
However,after we signed and paid the deposit, we experienced poor service from then. They changed my coordinator one after another.. the 1st one whom we signed with, quit her job.. and handed over to another lady, whom I didn't even have the chance to speak with, now handed over to another guy. I do not know the upcoming 5 months, will he suddenly quit and hand over the case to someone else again.
Our wedding is in Dec 2011, I sent him an email to find out more about the procedures and schedules, such as which month will the hotel be contacting us to discuss about the invitation cards, ballroom and waterfall decor, program running and also food tasting... however, i am only receiving pretty vague replies.. I felt they are not being very sincere.
hey charlotte, sorry to hear that your co-ordinator keeps changing. only compounds to one's wedding preps frustration, i can imagine.
Wrt invitation cards, yes you are right. we are to proceed to vendor American Wedding Treasure to select the card design. They do printing as well but from what i have heard the price is a little steep. Therefore, you may look for an alternative printing company to do the printing per se.
I believe they probably give you slightly more ard 170-180? My printing at AWT is $200 as I'm printing up to 250 inserts.. and topping up for a better qty paper.. total spending is $250 at AWT. Just got my invites a few days ago..
I'm arranging for my food tasting this sunday, finger cross hoping everything will be good on that day!
We just held the food tasting and the co-ordinator didn't even come to meet us :S
He gave us a call after our session ended, and when we asked to fix a date for meeting up to discuss about the wedding day event, he pushed till mid Nov.. Sigh! Feels like this hotel co-ordinator just drags and drags us........
Oh... Xue Ting, The coordinator didn't inform us leh... we called and called, he nv pick.. then we found our way to the banquet room, the manager was there to welcome us. but the sweet thing is, the small screen outside the room had our names displayed.
Heng.. their food is not bad la.. my family enjoyed the session. hehe..
MissyYee, only after the that, Ryan gave us a call to follow-up, but he said he was going on reservist le.. so everything has to wait till he's back.
Sounds like different coordinator is doing things differently! Like no standard process...argh.....
- I had my food tasting done 2 month before AD which went pretty well
- Choosing of wedding favours was done abt 3 months ago
- Banquet manager, according to my coordinator will know when it's closer to AD. Maybe a week before because only by then they will know who is the designated banquet manager on duty that day.
I'm meeting my coordinator next week to settle a few things:-
- pass her the confirmed no. of guest no.
- collect floor plan with table arrangement
- collect guest book
- show me the decoration for recept table for AD
May need another meet up the following week to meet the banquet manager. Didn't hear anything abt testing sound system.
hi all, i just had my wedding at Sheraton. Sad to say, the standard of the food dropped a lot!The fried stuff on the first dish was cold and unappealing! The shark fins was not cooked long enough and tasted bland! The brocolli was too hard! Worst of all, the staff was rushing throughout! my banquet which was supposed to end at 4.30pm ended at 3.30pm!
pls do make sure you coordinate well with the banquet manager and remind them... good luck guys..
Hmmm I see many complains here about the consultants in Sheraton.
But I myself am not here to complain about them. My solemnization and wedding dinner reception was held on 11.11.11 and their services has been excellent.
Danielle, our coordinator has been an absolutely joy to work with. She never fails to try to accommodate to our needs and even when she can't attend to certain requests that we have; she always tries her best to find a solution for us. And she always replies my emails in a timely manner, sometimes she takes a little longer which I totally understand...cos they have so many other couples to attend to.
Our banquet went really well also and we received many great compliments from our guests with regards to the food, decor and the services.
Overall I'm really happy and I really do think that if you are nice and reasonable in your requests, they'll do all their best to make your day a perfect one.
Hmmm.. I met up with the coordinator. The whole meetup was a pretty unhappy one. All his answers are either "maybe", "not sure", "try my best" or "cannot". >_<
and after every meetup, he does not follow up or sends us any email to confirm what we've discussed and answer us on what's pending... Normally, we will wait a few days, then we email over to ask him for updates, and yet, have to wait for another 2-3 days to receive a reply. His reply might not be a definite reply too.. might still be a "maybe", "not sure" or "try my best" kinda replies..... is that what they called do their best??
Sigh... am I really asking too much or being unreasonable???
ohhhh thanks a lot MissyYee for your words of encouragement!
I kinda give up on the coordinator le..... My biggest concern will be December is a rainy season, I'm sure they have encountered rainy days on the wedding event. So I ask him for advice how will the hotel react normally... Like do they have umbrellas to borrow? Or what suggestions does he have based on his experience? We can send our brothers/sisters to go fetch our guests if they are stuck at Newton MRT?
His answer is "Bad weather mah.. hotel cannot do anything, you have to settle it yourselves."
"Maybe Concierge has umbrellas for you, I'm not sure."
"You can always try asking them on the day. Our staff have their own roles and responsibilities, they cannot help shelter your guests... u hv to make your own arrangements."