Hi everyone,
Well, i think i would have to tell you my experience with Sheraton so far. My wedding is coming up, so i must be honest and let you know what my experience has been so far. There is a lot of positive things said about Lynnette, but i will have to disagree. Yes she is a nice friendly person, but since last year when we booked the package till now, there has been countless mistakes on her part. She will tell us something, and then when we go back to her again about it, she will say something else. She cannot keep track of what we ask/ or inform her about the wedding, and i can tell you, we hardly asked her much questions at all during the year! Ours is a simple lunch, no fanfare and all, but she can't seem to remember what's what. To hear so much positives from Michelle , i think it's probably cause she was handling your wedding last month, and so she can't keep up with ours? And when we haven't choose our wedding favours yet, she emailed to confirm our orders! Best part? it was an evening banquet favour,which we are not allowed to choose. Then another time she emailed to say she received our wedding pictures , but we didn't send it to her yet!
Then when we did our food tasting, the guy on duty that day, Dennis seemed quite impatient with us. All i did was just ask him about the menu as we would like to change one or two dishes. Then he gave me a master menu (not what lynnette gave me for my package) and then when i saw it was different, i asked him about it. He was annoyed and say that we should ask Lynnette and not him. Of course if she is there i will ask her, but she wasn't i thought that the banquet manager will be the one to help us, if not what is he there for? Cause next door there was a party going on, so maybe he is busy. I think that Lynnette did not communicate clearly to explain that any changes in the menu should let her know instead of the banquet guy. We are first time getting married ok, of course we wouldn't know that maybe he's not in charge of the menu, but only on other matters.
I suggest that if you want to use a wedding coordinator, please don't go for Lynnette and ask for someone else. She is probably a very nice person, but she can't keep up, and its very worrying, especially when the wedding is 2 weeks away! It's interesting to hear about Murugan. I would like to see if he will be as good as you all say on my wedding day ( i heard he will probably be on duty that day).