Hi gal81, I received your pm. My coordinator is Melanie. She's been great. I've not worked with Jean before.
Just to share, I had my engagement dinner at Fullerton. Our coordinator was criticised in the forum here, Diana Lee, but we stuck on with her and she was a dear. She was very professional and when she was unable to give in to our requests for exchange of certain things we didn't need (we used the wedding package but cos it was an engagemnet we obviously didn['t need things like the wedding cake and some other stuff like march in pedastal flowers), she very professionally explained to my parents why we couldn't have them.
Perhaps, I'm easy to please. I stick by what is given to me in the package and I don't insist on freebies. And when I don't need certain things, I will ask for an exchange but I am prepared to "suffer a loss" when I do request for such exchange (ie. if I dun need a wedding cake which I know costs $80 in value, I will ask for more parking passes up to say $50 in value) because I understand that that it is a favour to me.
Maybe it is because of this attitude of mine, I didn't run into problems with Diana at Fullerton.
I believe different people have different expectations. I don't think coordinators can be faulted if they are not keen to give out freebies or exchanges of items in the wedding package, but they are supposed to be professional and responsible to the wedding couple to ensure as few hitches as possible.