Category: Wedding decor/ planner
I had a bad experience with Lily Lu of Wedding Diary (http://www.weddingdiary.com.sg).
Signed up with her in Feb for my wedding in Nov. At first she was very friendly and accommodating and gave me a timeline of what to expect by which month, eg., inspiration board by June, list of decor items by August, mock up by October etc, but none were delivered on time and I had to do a lot of chasing by email or whatsapp. Can you imagine no mock up and finalisation by mid November when my wedding was 24th? She would then always say she just touched down from "overseas assignment" and can't receive my message. What she didn't think of was I had a "read receipt" for all outbound emails and it clearly showed she had received and read my mails but chose to reply five days later. Same goes for whatsapp, there's a "last seen" which doesn't tally with her excuses.
What made me really upset was she exceeded my budget by 100%!! She asked for a budget to work with and said they have a minimum of $xxxx amount so as "not to compromise the quality" of their design. My wedding venue had free flowers thrown in, she told me to exchange it for something else like hotel room or wine as they want to work with their own florist who know what they want. I asked her if this would be ok for the budget which she said no problem, but after I exchanged the floral for something else she sent me a proposal 100% more than my original budget! Saying that now with the floral pieces, the budget no choice has to increase!
She then said "not to worry", she will prepare another proposal with optionals so I can choose what to keep or leave out. But guess what, she put all flowers under optionals to "fit" the budget. I asked her, isn't it silly, stupid and ridiculous not to have flowers for a wedding? The only way to fit my original budget was to leave out flowers for a wedding, seriously?! She was the one who told me to exchange the venue's flowers for something else! In the end I had to cut out so many items and had to opt for a bare stage with no backdrop and no flowers because she screwed up the budget.
Stationery wise, her designs are quite nice but extremely overpriced. I printed my own for 1/4 of her quotation. The inspiration board was slipshod-ly thrown together and emailed last minute past her dateline. The dessert table snacks were spoilt and guests complained of melted, oily chocolate which my bridesmaid had to help remove.
I don't recommend her and her company to anyone.
I had a bad experience with Lily Lu of Wedding Diary (http://www.weddingdiary.com.sg).
Signed up with her in Feb for my wedding in Nov. At first she was very friendly and accommodating and gave me a timeline of what to expect by which month, eg., inspiration board by June, list of decor items by August, mock up by October etc, but none were delivered on time and I had to do a lot of chasing by email or whatsapp. Can you imagine no mock up and finalisation by mid November when my wedding was 24th? She would then always say she just touched down from "overseas assignment" and can't receive my message. What she didn't think of was I had a "read receipt" for all outbound emails and it clearly showed she had received and read my mails but chose to reply five days later. Same goes for whatsapp, there's a "last seen" which doesn't tally with her excuses.
What made me really upset was she exceeded my budget by 100%!! She asked for a budget to work with and said they have a minimum of $xxxx amount so as "not to compromise the quality" of their design. My wedding venue had free flowers thrown in, she told me to exchange it for something else like hotel room or wine as they want to work with their own florist who know what they want. I asked her if this would be ok for the budget which she said no problem, but after I exchanged the floral for something else she sent me a proposal 100% more than my original budget! Saying that now with the floral pieces, the budget no choice has to increase!
She then said "not to worry", she will prepare another proposal with optionals so I can choose what to keep or leave out. But guess what, she put all flowers under optionals to "fit" the budget. I asked her, isn't it silly, stupid and ridiculous not to have flowers for a wedding? The only way to fit my original budget was to leave out flowers for a wedding, seriously?! She was the one who told me to exchange the venue's flowers for something else! In the end I had to cut out so many items and had to opt for a bare stage with no backdrop and no flowers because she screwed up the budget.
Stationery wise, her designs are quite nice but extremely overpriced. I printed my own for 1/4 of her quotation. The inspiration board was slipshod-ly thrown together and emailed last minute past her dateline. The dessert table snacks were spoilt and guests complained of melted, oily chocolate which my bridesmaid had to help remove.
I don't recommend her and her company to anyone.