Just had my wedding at regent. I have absolutely no regrets, even though it was not my first choice. Food was good and in large portion. Certain comments we made during food tasting, the chef took it in consideration and the improvements were made. One of waiter broke the a glass on the table, the manager immediately apologise, offer fruit platter as compensation.
Staff was attentive, the manager even help to arrange the train of my gown before I walked in. The minute we sat down on the main table for the dinner to start, the staff brought my husband a glass of ice water and me a glass of warm water with a straw. When I walked up the stage for toast, one of the lady staff actually bend down and lifted the front portion of my gown so I can walk up the steps. ( very initiative )
If you are taking the biggest ballroom at the lobby, you will have everything to yourself, including the tables outside, so guests can sit and chit chat. We ordered a martini bar and it was very popular, so the guests finish everything. But the staff actually save last two glasses for me and my husband and told my husband that it's the last two glasses, and especially keep it for us to try.
Nothing negative that day, Except it's a bit slow in serving the dishes. But we still finish the banquet on time. We have complimentary room service, champ, strawberries in the room.
Check in was smooth and the staff were all polite. We were told to call them 10 min before we reach. Once the bridal car reached the hotel, the representative and porter were already there to welcome us. The porter took all out things up, the lady bring us to our room.
I work in the customer service industry therefore I am quite particular and have an eye for fine details, and I am overall very happy with the service regent is providing.
PS: according to my guests, the location is not too centralized so no jam on sat night. parking also easy as the carpark is only for hotel guests.