Just had my wedding dinner at Regent ballroom on Sat, 5th July, and they were fantastic! Some thoughts:
Pre-Wedding Prep
I was a bit upset initially cos Regent can be quite inflexible on some things. But they were v professional, and gave some v honest opinions on some of my crazier ideas. Initially worked w Michaela, but she left, so we were transferred to Isabelle, who is probably one of the more accommodating co-ordinators. Spoke to Joanna once over the phone, but she began every sentence w "no", so I didn't like her v much.
Florist
Lora can do amazing things, and she really does give u more than u think u're getting. However, she can be very difficult to contact. We had to chase her for 3mths on email and her mobile to get a quote on the additional decor we wanted. If you want decor different from Regent's normal themes, speak to Lora. Regent's own co-ordinators will be reluctant to commit on her behalf. Our theme was "Of Toy Soldiers and Garden Fairies" and I think she did a great job bringing out the whimsical feel.
Food
We had v gd comments on the food -- some of my guests said it was the best wedding food they'd ever eaten. This year's Singapore Tatler rates Summer Palace (Regent's inhouse restaurant tt prepares the wedding food) 9/10 -- the highest rating for any Chinese restaurant in Singapore. I tasted some of the food tt night, and while it was quite gd, I thought it tasted better during food tasting. Guess that comes out of cooking in bulk.
Banquet Manager
My helpers were v impressed by the banquet manager and his team. We only had to tell them things once, and they did it perfectly, even though we kept changing instructions during rehearsals. We had quite a few performances and a fairly complicated march-in requiring certain music, video, and light co-ordination, but it all went according to plan. They were also v good at prompting us and helping to accommodate last min request, such as a changing space for performers on the ground floor.
Bridal Suite
The bridal suite itself isn't terribly impressive, but it is a suite, and Regent provides many small touches that help eg. toiletries were all fr L'Occitane (I love their moisturiser!), housekeeping helped pack our toiletries on the counter and arranged them neatly on a towel without asking, etc. Service was also excellent -- they remembered our names, provided a bellboy at a call, and so on.
My only complaint is with their operations side. First, one of our guests went to get more carpark coupons from the concierge (about 80 more), and we weren't informed, so now we are being charged 80 x $4.50 for the additional coupons. We feel they should have informed us before releasing the coupons and charging them to us. Also, reception somehow managed to record that I had checked out, and my hubby hadn't even though we both checked out together.
Altogether, though, I'm very pleased with Isabelle's service, Lora's final product, and the banquet manager's team on the night itself. Everything went according to plan, despite a non-traditional wedding, and that's about as much as I could ask for!