We recently bought a sofa, 2 bar stools and a dining table set from RED APPLE INTERIOR FURNITURE INTERIOR PTE LTD (IMM L3-46).
When we purchased the items, the date that was promised was 12 Sep 09. However, the salesman (FELIX) promised that he would try to arrange for the furniture to be delivered as early as possible (end August)
We had to call them up regarding the delivery at the end of August and the salesman (FELIX) was not around. We were told that the dining table set was not ready, but the other items will be delivered on 08 Sep 09.
We were told that the table will arrive on 15 Sep 09 by Felix. We stayed at home for the whole day waiting for the delivery and when we called up the delivery department at 5pm, they told us that they did not receive any delivery order. We immediately called up Felix, who then apologised, saying that he did not arrange for the delivery and that it was his FAULT
He then promised us that he will get the dining table set delivered on 24 Sep 09. He explained that the table will arrive in port on monday and it will definitely arrive on thursday. However, once again, the company informed us on 23 Sep 09 night that they are unable to deliver, when we have already made arrangements to receive the furniture. We wasted 2 days of leave waiting at home for the furniture that did not arrive.
The salesman (FELIX) did not uphold his promise and did not even bother to inform us when the dining table set was going to be late. There was basically no effort on his part to ensure that the items had arrived at port and that the items would be subsequently sent to us. His irresponsible attitude is a mere reflection of RED APPLE INTERIOR FURNITURE's nonchalant attitude and poor service to consumers.
The 2 bar stools that we purchased also were of poor quality. The paintwork did not even last 2 weeks before some parts of the paint fell off. They have since promised a replacement.
This is not the first time this has happened and let this be a reminder to all future consumers.
http://sg.88db.com/sg/Services/Post_Detail.page/Buy_Sell/Home_Appliances_Furniture/?PostID=377165
Afternote:
The dining table turned up looking like it had been in the warehouse for at least a month collecting dust. It was so dirty. This was not what was communicated to us as we were told that the table had not arrived because it was being "MADE" in Hongkong. Had to spray paint it and roast it at high temperatures a few times to ensure a good paint job.
The table was also damaged. There were cracks at the base of the pedestal holding the table tob. There were also un-removable stains on the table surface. The paint job at the foot of the pedestal was also chipped. (AND THIS IS SUPPOSED TO BE A BRAND NEW TABLE)
They also botched up the delivery of the chairs. They sent 2 chairs which we ordered and another 2 just to make up numbers. These chairs were also badly stained. SAD.
Please do not buy anything from RED APPLE. POOR SERVICE, POOR QUALITY OF FURNITURE.
Attached below are the photos of the damage
When we purchased the items, the date that was promised was 12 Sep 09. However, the salesman (FELIX) promised that he would try to arrange for the furniture to be delivered as early as possible (end August)
We had to call them up regarding the delivery at the end of August and the salesman (FELIX) was not around. We were told that the dining table set was not ready, but the other items will be delivered on 08 Sep 09.
We were told that the table will arrive on 15 Sep 09 by Felix. We stayed at home for the whole day waiting for the delivery and when we called up the delivery department at 5pm, they told us that they did not receive any delivery order. We immediately called up Felix, who then apologised, saying that he did not arrange for the delivery and that it was his FAULT
He then promised us that he will get the dining table set delivered on 24 Sep 09. He explained that the table will arrive in port on monday and it will definitely arrive on thursday. However, once again, the company informed us on 23 Sep 09 night that they are unable to deliver, when we have already made arrangements to receive the furniture. We wasted 2 days of leave waiting at home for the furniture that did not arrive.
The salesman (FELIX) did not uphold his promise and did not even bother to inform us when the dining table set was going to be late. There was basically no effort on his part to ensure that the items had arrived at port and that the items would be subsequently sent to us. His irresponsible attitude is a mere reflection of RED APPLE INTERIOR FURNITURE's nonchalant attitude and poor service to consumers.
The 2 bar stools that we purchased also were of poor quality. The paintwork did not even last 2 weeks before some parts of the paint fell off. They have since promised a replacement.
This is not the first time this has happened and let this be a reminder to all future consumers.
http://sg.88db.com/sg/Services/Post_Detail.page/Buy_Sell/Home_Appliances_Furniture/?PostID=377165
Afternote:
The dining table turned up looking like it had been in the warehouse for at least a month collecting dust. It was so dirty. This was not what was communicated to us as we were told that the table had not arrived because it was being "MADE" in Hongkong. Had to spray paint it and roast it at high temperatures a few times to ensure a good paint job.
The table was also damaged. There were cracks at the base of the pedestal holding the table tob. There were also un-removable stains on the table surface. The paint job at the foot of the pedestal was also chipped. (AND THIS IS SUPPOSED TO BE A BRAND NEW TABLE)
They also botched up the delivery of the chairs. They sent 2 chairs which we ordered and another 2 just to make up numbers. These chairs were also badly stained. SAD.
Please do not buy anything from RED APPLE. POOR SERVICE, POOR QUALITY OF FURNITURE.
Attached below are the photos of the damage
