hi michelle,
i get wat u mean, but actually many yrs bk i use to be fm hotel line under banquet.
of coz we will put all charges to customers, if the customer dun nego, we will benefit fm them, but these are perks like free cocktail, free flow of certain drinks, corkage (depend) tt we will give away for customer that nego,
my fews yrs in banquet, with experience in indoor and outdoor catering for big and small function, nv in my time while we doing catering have we not brought enough soft drinks for event b4 if I mentioned in my contract as "free flow", juices no guarantee, i can understd, but not soft drinks.
and if the soft drink run out like aft 3hr hr of the event, i will not be so unhappy, but only 1hr 30min into the function, the soft drink ran out.
Not acceptable to me at all lor...
i mean, maybe coz i use to fm F & B too, so i have a certain expectation on any catering work.
I will not say Rasel is bad, just that they need some improvement on such preparation.
Its will never be nice as a host to know that yr event do not have sufficient drinks for guest. right ?
And these are things u shld look out for yr event and make sure u remind them to watch out on these areas.