hi ET,
Thanks for your feedback! I am kind of worried now. I live overseas but saw the pictures on raffles website and we fell in love with it. We have been corresponding with tracey. Her service is okay but it has not been impressive. I have reserved RH for my solemnisation and dinner banquet ( but not paid yet) My cousin just went to meet tracey last Sat to look at the ballroom, and we found out that hotel guests CANNOT even walk through the raffles hotel lobby, etc. Kind of disappointing! Does it mean that if my guests arrive at the front entrance, they will be stopped and asked to walk around beach road/seah street/other entrances? My worry is that my guests might not know, and turn up at the main hotel entrance, and then be refused entry. Will be kind of embarassing for us if that happens..
From the above threads, you guys also mentioned that we cannot take photos with bridal car at the hotel's entrance? Is that serious? That might pose a problem. How did you all find out about the policy?
RH/Tracey has been pretty inflexible so far. Been told that we need to buy additional wine bottle from them ( buy one, get a free corkgage), etc.. I might need to rethink RH. I am really sad, because I thought I had found the right place.
We have many friends from overseas who would be flying in for our wedding, so we found that RH would be the perfect place ( colonial hotel with a great past), but we also care about service tremendously, etc, esp when RH is expensive too. How can it be classy hotel with substandard service??
I attended a wedding in Conrad hotel recently, and realised that they use alot of foreign servers who does not speak english. We asked for red wine 3 times, and the server did not seem to understand us. I enquired about this with Tracey, she confirmed that RH does use foreign part time workers, but says that they use the same servers over and over, so those workers are quite well-trained. Argh! About 30-40% of our guests are from overseas, so english-speaking servers should be a must.
ARGH... I was stressed a few months back, found RH on the web, and was so relieved to have found such an idyllic place. Now, it seems like our hopes are dashed... cry cry. Does anyone think if there is hope?
Uh, does anyone know if I can switch co-ordinator if I am not satisfied? Just in case...