Hi cactus_79,think we have to go down and see, if after the floral decorations are up, whether will it be nice enough to sweep us off our feet... then we can decide whether we want Raffles. Dont know if there are any weddings coming up soon.. emailed them but have yet to reply me. We are taking so long to decide, can only continue w other stuff after we have settled the ballroom.
im_24, best of luck with your hotel search! Actually, Shangrila has a good western menu too. They have smaller venues for weddings, Waterfall Terrace, The Pavillion, etc (under their intimate wedding package). I enquired previously for a group of about 80 pax. I'm not sure if they have the capacity for 220 to 250. ALternatively, you may want to consider doign it at Ritz Carton's Millenia rooms. Their western menus are very good too. But note that these are not ballrooms.
blue_monkey
New Member
we just had our wedding on Sun, 20th April. Ceremony was on the lawn (paid $1500++) without champagne and canapes of any sort - but the venue was wonderful and it was what clinched the deal for us @ Raffles.
Followed by dinner at the Ballroom for 21 tables with dancefloor and et. Banquet Ops Mgr i think is "Fauzi" - our wedding planner dealt with the hotel directly and said that the service was good.
We had a wonderful time that day, the weather held and it was sunny - great for the lawn. It all passed so quickly but we enjoyed the day and really had no complains about anything from the lawn to the dinner about Raffles' service.
I'm still waiting for some photos - once i get it, i will upload for you guys to take a look at the lawn and ballroom as we paid extra for flowers.
girls, for all of you getting married soon - really, do enjoy the day. after so many months of preparation, it seems such a waste that the day passed by so quickly!! so relax and enjoy the day, its your day and let others worry about other issues!! just look good and glam!!
Followed by dinner at the Ballroom for 21 tables with dancefloor and et. Banquet Ops Mgr i think is "Fauzi" - our wedding planner dealt with the hotel directly and said that the service was good.
We had a wonderful time that day, the weather held and it was sunny - great for the lawn. It all passed so quickly but we enjoyed the day and really had no complains about anything from the lawn to the dinner about Raffles' service.
I'm still waiting for some photos - once i get it, i will upload for you guys to take a look at the lawn and ballroom as we paid extra for flowers.
girls, for all of you getting married soon - really, do enjoy the day. after so many months of preparation, it seems such a waste that the day passed by so quickly!! so relax and enjoy the day, its your day and let others worry about other issues!! just look good and glam!!
Hi blue monkey,
like to enquire about the lawn you rented for $1500++. Is this rate purely for rental and arrangements of tables & chairs? Would like to know also how long did you book the lawn for and at what time?
Was interested to book the lawn but had thought the $1000++ quoted to us was too ex for 30 mins, with only 1 drink per guests (~20pax).
Thanks!
like to enquire about the lawn you rented for $1500++. Is this rate purely for rental and arrangements of tables & chairs? Would like to know also how long did you book the lawn for and at what time?
Was interested to book the lawn but had thought the $1000++ quoted to us was too ex for 30 mins, with only 1 drink per guests (~20pax).
Thanks!
blue_monkey
New Member
Hi Miss Daffy>> ours was purely for rental, it was just for 6pm ceremony. but setup started at about 4pm. it was expensive....in my opinion but my husband fell in love with it the moment he set eyes on it...and it was a perfect venue for the outdoor ceremony we wanted. so well, tough, suck it up and paid for it!
blue_monkey
New Member
hi guys - this is a photo of the lawn during the ceremony. had the tall standing flowers and pew decoration done by elite floral. i later re-used the tall floral stands in the ballroom next to the dancefloor. Also had the drapes + some flowers done up at the gazebo - also by Elite.
blue_monkey
New Member
depending on the flowers u choose. i paid 3K ++ for everything including all the lawn decoration, 9 tall table centre pieces in the ballroom, car decoration, my hand bouquet, 4 bridesmaid bouquets, flower girl posies / halos and etc. You will need to contact Sam at Elite Floral for a quotation.
Hi all,
Its great to see the RH's thread so lively since I last came in. Anyway, I have problems uploading the photos here. Have uploaded the floral arrangement of the lawn which I had taken from the wedding show in my multiply account. Will upload the table floral arrangements later. My ID is yenni44.
Blue monkey, I loved the picture of the lawn you have uploaded. The floral arrangement was BEAUTIFUL. Did not know that the lawn can be that beautiful. Your gown and veil looks great too! Picture perfect.
Its great to see the RH's thread so lively since I last came in. Anyway, I have problems uploading the photos here. Have uploaded the floral arrangement of the lawn which I had taken from the wedding show in my multiply account. Will upload the table floral arrangements later. My ID is yenni44.
Blue monkey, I loved the picture of the lawn you have uploaded. The floral arrangement was BEAUTIFUL. Did not know that the lawn can be that beautiful. Your gown and veil looks great too! Picture perfect.
blue_monkey
New Member
Hi ladies - 2 more photos.
1 is the centrepiece done by Raffles for the ballroom. Another photo shows how the tall floral arrangements from the lawn were reused just beside the dancefloor (far left corner of photo) + the aisle stands (just beside cake) provided by Raffles + photo of dummy cake - all in 1 photo...maybe a bit blur but that's the best i can do for now. if anyone has any more questions, feel free to ask, will try my best to answer. haa...still on a high from the wedding so might hang out on this thread a little bit more! haaa.
1 is the centrepiece done by Raffles for the ballroom. Another photo shows how the tall floral arrangements from the lawn were reused just beside the dancefloor (far left corner of photo) + the aisle stands (just beside cake) provided by Raffles + photo of dummy cake - all in 1 photo...maybe a bit blur but that's the best i can do for now. if anyone has any more questions, feel free to ask, will try my best to answer. haa...still on a high from the wedding so might hang out on this thread a little bit more! haaa.
Hi Cactus_79, thanks!! Going to try and do a little bit more research...
Hi Blue_Monkey! Congratulations to you! Anyway, am a groom-to-be on a mission to select a ballroom. I think your wedding was very beautiful. Really hope to see more pics of the ballroom esp to show me FW so she can change her opinions abt it. Noticed that u din have a stage but a dancefloor. Planning to have both but not sure if its too squeezy.
Hi Blue_Monkey! Congratulations to you! Anyway, am a groom-to-be on a mission to select a ballroom. I think your wedding was very beautiful. Really hope to see more pics of the ballroom esp to show me FW so she can change her opinions abt it. Noticed that u din have a stage but a dancefloor. Planning to have both but not sure if its too squeezy.
doggielurver
New Member
Hi Blue Monkey
Glad to know that your wedding went really well. The pictures were gorgeous, thanks for uploading them. The lawn was beautiful, your gown was perfect in completing the picture!
Glad to know that your wedding went really well. The pictures were gorgeous, thanks for uploading them. The lawn was beautiful, your gown was perfect in completing the picture!
guekchuen83
New Member
Hi Blue Monkey,
My wedding will be on 18 May at The Ballrom, can you show me the tall centerpieces? How many table do you have on that night? Thank you.
My wedding will be on 18 May at The Ballrom, can you show me the tall centerpieces? How many table do you have on that night? Thank you.
blue_monkey
New Member
21 tables and 1 reserve table. i had 9 tall centrepieces done by elite floral.
blue_monkey
New Member
im_24 >> hi, i think it depends on how many tables you have in the ballroom. we had 22 tables with 1 as reserve and it was still quite spacious. For speeches, we used a rostrum instead of having the stage - helps to save space
and we wanted the dancefloor. The florist just ensured that the front few tables didn't have the tall table stands so that it didn't block the view of other tables.
Hi everyone!!! its been a while since I came back to this thread after my wedding in dec 2008!
Congrats Blue_monkey!!! I can share and feel the joy like when I had my wedding!! haha, the time really passes quickly.
Wow, you really made great effort with the flowers and decorations.
Btw, to all the other Raffles BTB, so far I think its a really wonderful place to have a wedding. Raffles is very romantic and especially the suite they provide is really perfect. I'm looking forward to my 2nd night stay that was included in my package!
Congrats Blue_monkey!!! I can share and feel the joy like when I had my wedding!! haha, the time really passes quickly.
Wow, you really made great effort with the flowers and decorations.
Btw, to all the other Raffles BTB, so far I think its a really wonderful place to have a wedding. Raffles is very romantic and especially the suite they provide is really perfect. I'm looking forward to my 2nd night stay that was included in my package!
Btw,it seems that all the coordinators have changed since the time I signed up. My coordinator used to be Elizabeth, but she's now the director of catering, so i dunno if she deals directly with the couples. She is VERY GOOD. Really made our day run smooth and memorable. My wedding was a sunday, not her official work day, but she came to make sure everything was alright, and she actually stayed through my wedding till after my hubby's speech, when there was already the operations manager to look after everything.
sunflower44
New Member
Hi ladies,
Does anyone have the price list for Raffles Hotel? One of my cousin is getting married, and I'm helping her check out the rates for different hotels. Heard Raffles Hotel is good.
Can email me at [email protected]?
Thanks!
Does anyone have the price list for Raffles Hotel? One of my cousin is getting married, and I'm helping her check out the rates for different hotels. Heard Raffles Hotel is good.
Can email me at [email protected]?
Thanks!
Hi Blue Monkey and all,
I will be having my wedding dinner at Raffles Hotel in June. Can i check with you if there are chinese wordings in the menu place on each of the tables?
I am asking this because Pauline told me that they do not print chinese wordings on the menu because they do not have the software.
Hence, i was just wondering if any one of you here has chinese wordings on your menu?
I will be having my wedding dinner at Raffles Hotel in June. Can i check with you if there are chinese wordings in the menu place on each of the tables?
I am asking this because Pauline told me that they do not print chinese wordings on the menu because they do not have the software.
Hence, i was just wondering if any one of you here has chinese wordings on your menu?
hi gals, could you advice me wat to negotiate with the RH coordinators. i will be meeting up with tracey tis friday.
thanks in advance..
can someone show me their sample contract?
[email protected]
thanks again...
thanks in advance..
can someone show me their sample contract?
[email protected]
thanks again...
blue_monkey
New Member
chubbie >> i don't think there was any chinese wording and we didn't ask for it as well.
guekchuen83
New Member
hi... My wedding will be this coming Sun @ The Ballroom... So excited...
doggielurver
New Member
Really good to hear that, Guek Chuen
Must be very exciting for the big day to finally happen after all that months of preparation.
Hope that you'll get good weather and everything will be smooth sailing!
Must be very exciting for the big day to finally happen after all that months of preparation.
Hope that you'll get good weather and everything will be smooth sailing!
guekchuen83
New Member
Thank you very much..
I will update you gals after my wedding... Wish me good luck ok.. All the best.
I will update you gals after my wedding... Wish me good luck ok.. All the best.
swallowtail
New Member
just mine at raffles hotel. coordinator was Tracey, service was not up to standard and the coordination between her and banquet manager was poor. i like that place, but more can be done to improve communication.
guekchuen83
New Member
Finally... my wedding ended beautifully... Thanks to all my helpers and Raffles
Pauline is a good cordinator, Although Sunday is her off day, but she still coming back and ensure everything is fine and have a final check with banquet people. All my guests like the food and the ballroom, although the serving portion is small(Raffles is known by fine dining...some kind western style).
I have a Vegetarian table, unfortunately they served wrong courses ( I have Jubilee as my menu but they served Classic menu to my vegetarian guests). So they compensated me a table of 8.
Will post some pic once i got the photos. Enjoy planning.
Pauline is a good cordinator, Although Sunday is her off day, but she still coming back and ensure everything is fine and have a final check with banquet people. All my guests like the food and the ballroom, although the serving portion is small(Raffles is known by fine dining...some kind western style).
I have a Vegetarian table, unfortunately they served wrong courses ( I have Jubilee as my menu but they served Classic menu to my vegetarian guests). So they compensated me a table of 8.
Will post some pic once i got the photos. Enjoy planning.
Hi,
I'm interested in holding my wedding banquet at the Raffles Hotel. In fact, I'm going to meet the cordinator later this evenng. Would anyone be able to share their details of their wedding package?
Pls email me at [email protected]
Many thanks!
I'm interested in holding my wedding banquet at the Raffles Hotel. In fact, I'm going to meet the cordinator later this evenng. Would anyone be able to share their details of their wedding package?
Pls email me at [email protected]
Many thanks!
swallowtail
New Member
Hi Missdaffy,
Indeed, it is regrettable that such a reputable hotel such as raffles is dishing out sub-standard service. staff seem clueless during the ceremony and slow to serve drinks.
Indeed, it is regrettable that such a reputable hotel such as raffles is dishing out sub-standard service. staff seem clueless during the ceremony and slow to serve drinks.
doggielurver
New Member
Wah, surely it is not that bad? Among my friends who have either attended wedding at Raffles Hotel or had their weddings in Raffles Hotel, they seem to only say good things about the place.
Actually I attended a wedding in March at a popular 5 star hotel near Orchard Road. The hotel employed a lot of foreign workers as waiting staff, who don't seem to be adequately trained. The waitress at my table - she took away my 8yr old cousin's soup before she had a chance to drink it (you know children are sometimes slow with their meals - she was still trying to finish her previous course so her soup was not touched). She did not even ask!! My cousin burst into tears. Luckily we found a replacement bowl for her from another table. She knocked over wine glasses not once, but twice, at our table, and did not say sorry, just wiped it up. Then to top it off, while collecting the used plates/chopsticks, she brushed a dirty chopstick past my brother's face and did not say sorry, just gave him some serviettes. My brother, who normally is a tremedously patient person who hardly loses his temper, got really angry with the series of things that she did, and never apologised. This waitress remained emotionless throughout the entire process.
THIS, I call substandard service!
At least Raffles Hotel was quick to acknowledge its mistake at Guek Chuen's wedding and compensated for it quite substantially. If they really wanted they could have just offered to refund the difference, which is like $100-$200?
Actually I attended a wedding in March at a popular 5 star hotel near Orchard Road. The hotel employed a lot of foreign workers as waiting staff, who don't seem to be adequately trained. The waitress at my table - she took away my 8yr old cousin's soup before she had a chance to drink it (you know children are sometimes slow with their meals - she was still trying to finish her previous course so her soup was not touched). She did not even ask!! My cousin burst into tears. Luckily we found a replacement bowl for her from another table. She knocked over wine glasses not once, but twice, at our table, and did not say sorry, just wiped it up. Then to top it off, while collecting the used plates/chopsticks, she brushed a dirty chopstick past my brother's face and did not say sorry, just gave him some serviettes. My brother, who normally is a tremedously patient person who hardly loses his temper, got really angry with the series of things that she did, and never apologised. This waitress remained emotionless throughout the entire process.
THIS, I call substandard service!
At least Raffles Hotel was quick to acknowledge its mistake at Guek Chuen's wedding and compensated for it quite substantially. If they really wanted they could have just offered to refund the difference, which is like $100-$200?
guekchuen83
New Member
Ya I agreed with Dog lover... RHS is reputable hotel. They will not gamble or risk their reputation that build over the years....
Every hotel sure have their good and bad, I will not say Raffles is 100% good but is still above the standard. ( since we are paying the premium).
Just let your cordinator know what problem are facing or you foresee what will happend during your wedding dinner.
Wish good luck..
Every hotel sure have their good and bad, I will not say Raffles is 100% good but is still above the standard. ( since we are paying the premium).
Just let your cordinator know what problem are facing or you foresee what will happend during your wedding dinner.
Wish good luck..
Hi,
"Just let your cordinator know what problem are facing or you foresee what will happend during your wedding dinner."
That's the problem - the coordinator.
Yea, we'll need all the luck. thanks. Hopefully Raffles will be able to bring in better coordinators in the near future since last known they were pretty in need of manpower.
"Just let your cordinator know what problem are facing or you foresee what will happend during your wedding dinner."
That's the problem - the coordinator.
Yea, we'll need all the luck. thanks. Hopefully Raffles will be able to bring in better coordinators in the near future since last known they were pretty in need of manpower.
guekchuen83
New Member
So far i find Pauline ok. She reply email promptly. She even replied my email at midnight.
Now every company saving their cost by trying to reduce no of staff.
As missfaffy said, is all luck. Even S. R**** also having cordinator problem..
Now every company saving their cost by trying to reduce no of staff.
As missfaffy said, is all luck. Even S. R**** also having cordinator problem..
doggielurver
New Member
I have to agree strongly with Guek Chuen. Pauline has always been prompt, in my opinion, with her replies of any enquiries I had, even after I paid my deposit.
Now comes the expectations of the word "prompt". How prompt is prompt enough, boils down to expectations, I suppose. Do you expect her to reply within 15mins, or the hour, or within a day or two? For me, I think that within a day or two of non-urgent things, is very reasonable. And Pauline always meets that expectation of mine.
She even came back on a Sunday to meet up with me, and also another time, she replied an email enquiry of mine on her day off (there was an auto reply saying she is on leave. But an hour later, she replied my email). I personally think that's good service. How many of you would service your customers 24hrs a day, 365 days a year, regardless of non-working days or hours? I don't think anyone would, unless you are running your own business.
I personally only had worse encounters with co-ordinators of numerous other 5 star hotels in Singapore. I think Raffles was the best among those I dealt with!
A doctor friend of mine who was working in a polyclinic, received a complaint letter recently. She had waived the consultation charges of an elderly lady she saw, who came to the polyclinic by herself. The complaint letter came from the daughter of the elderly lady, who said, "Why did you waive the charges? Did my mother look like she can't afford to pay?" My friend didn't know that even trying to be generous, could result in her not meeting the expectations of her patient's family.
Now comes the expectations of the word "prompt". How prompt is prompt enough, boils down to expectations, I suppose. Do you expect her to reply within 15mins, or the hour, or within a day or two? For me, I think that within a day or two of non-urgent things, is very reasonable. And Pauline always meets that expectation of mine.
She even came back on a Sunday to meet up with me, and also another time, she replied an email enquiry of mine on her day off (there was an auto reply saying she is on leave. But an hour later, she replied my email). I personally think that's good service. How many of you would service your customers 24hrs a day, 365 days a year, regardless of non-working days or hours? I don't think anyone would, unless you are running your own business.
I personally only had worse encounters with co-ordinators of numerous other 5 star hotels in Singapore. I think Raffles was the best among those I dealt with!
A doctor friend of mine who was working in a polyclinic, received a complaint letter recently. She had waived the consultation charges of an elderly lady she saw, who came to the polyclinic by herself. The complaint letter came from the daughter of the elderly lady, who said, "Why did you waive the charges? Did my mother look like she can't afford to pay?" My friend didn't know that even trying to be generous, could result in her not meeting the expectations of her patient's family.
namipandora
New Member
Does anyone knows whether Raffles Hotel has it's own live band?
doggielurver
New Member
Not that I have heard. Why don't you ring or email Raffles Hotel to find out?
Hi RH brides! I am back! I had my wedding at RH last month and finally get time to visit this forum again. Having a wedding done oversea is a real challenge (I lived in Asutralia). Well, it seems like there are some very stong complaints vs compliments of RH and their services. I would also like to share my experience and guests' feedback. I guess, it is pointless for me to say much. Read and decide for yourself.
According to Chinese wedding, the bride is to marry into the groom’s place. In order to adhere to this customary procedure, my husband from Australia booked an additional night for the courtyard suite. On our wedding day my photographer and videographer were rudely stopped by the concierge, Sharin, for taking photos of us getting in and out of the bridal car. We were aware of Raffles Hotel’s photography guidelines. However, this was not indicated in any of the guidelines. As Raffles Hotel’s paying guest we were stopped for taking photos whereas tourists were allowed to snap photos everywhere within Raffles Hotel. We brought this to our banquet coordinator, Tracey Heng’s attention. To our surprise, she informed us that tourists are given the privilege as a marketing strategy for Raffles Hotel. We are paying thousands of dollars to Raffles Hotel in the hope of getting a memorable and wonderful wedding, yet we are treated worst off than non-residences.
Adding to the day’s disappointment, it was our banquet dinner. During our detail-finalising meeting, we specifically notify our banquet coordinator that we required an additional stand for our wedding portrait. This was not provided. We had to improvise using the table sitting stand for our wedding portrait. We were informed to bring our own laptop for the music and video highlight as Raffles Hotel’s audio system was not advanced enough to pay MP3 music. However, to my surprise, the audio technician on duty for our wedding banquet did not know how to use our laptop for the music and video highlight. My friend was to assist him, which resulted delayed in the music during our first march-in (music only came on half way through the march-in). During the banquet, the catering staff told our guest that there was insufficient beer without consulting us if we were willing to open another barrel. We received various compliant from our unsatisfied guests, which was so embarrassing.
In addition, Raffles Hotel DID NOT DELIVER the following items that were stated on our contract:
1. Sashes for alternate guest chairs. (which I have requested prior to signing the contract).
2. Actual tire of our wedding cake to be delivered to our suite. This was not delivered even upon us checking out on the next day.
3. Ang bao box was not provided for our wedding banquet. (Fortunately, we brought one with us).
All these unpleasant experiences during our wedding day was discussed with our banquet coordinator upon checked out and was offered a nice lunch worth SGD120 at Raffles Hotel for compensation. This was how our coordinator put it across to us: ‘We overlooked on these issues and to show our sincere apology, let me buy you both a nice lunch at Raffles Hotel.’ When we refused to accept, she then continued: ‘The lunch worth $120. Normal lunch outside will probably cost only around $25.’ When my husband and I heard this, we felt totally insulted. The first thought that came to us was: ‘Is she implying we are not able to afford to have lunch at Raffles Hotel?’
We refused to accept and asked to speak the Director of Catering Department, Elizabeth. She was really professional and immediately acknowledges and apologised for the distress we had been through, and offered a 5% discount off our banquet bill. Honestly, regardless what compensation they tried to provide, it would never make up for the frustration and disappointment I experienced on the most important day of my life. We were not trying to rip off Raffles Hotel, all we expect was just a sincere apology and compensation.
I was totally disappointed with Tracey’s professionalism and carelessness. After we checked out, we realised that we were not given the break-down of the banquet bill. I called her at 2.30pm on the same day to request for one. She told me that she would email me and leave a print-out with the concierge before she leaves the office for my collection. I arrived at the concierge desk at 8pm on the same day, but the concierges were totally clueless. They were unable to contact Tracey as she had left the office. I managed to contact her on her mobile and her respond was,’ why are you back at Raffles Hotel?’
Compliment
We have to agree that the following services we received deserve a thumb up!
1. Our banquet manager, Jason. He was very responsive on our request and efficient with resolving the problems we had during the banquet. He was friendly, patience and understanding.
2. Our guest compliment on the food – very tasty and filling. Individual serving of the food to all guests was very impressive. Apparently, not all hotels provide such service.
3. Our Chef, Richard Thong was very attentive. He delivered all our requests during our food tasting feedback. When I thanked her after the banquet, he humbly said, ‘it is my responsibility.’
4. Butler, porter services during our stay at Raffles Hotel were excellent and had made our stay enjoyable.
5. Generally, all staff at Raffles Hotel are polite and friendly.
According to Chinese wedding, the bride is to marry into the groom’s place. In order to adhere to this customary procedure, my husband from Australia booked an additional night for the courtyard suite. On our wedding day my photographer and videographer were rudely stopped by the concierge, Sharin, for taking photos of us getting in and out of the bridal car. We were aware of Raffles Hotel’s photography guidelines. However, this was not indicated in any of the guidelines. As Raffles Hotel’s paying guest we were stopped for taking photos whereas tourists were allowed to snap photos everywhere within Raffles Hotel. We brought this to our banquet coordinator, Tracey Heng’s attention. To our surprise, she informed us that tourists are given the privilege as a marketing strategy for Raffles Hotel. We are paying thousands of dollars to Raffles Hotel in the hope of getting a memorable and wonderful wedding, yet we are treated worst off than non-residences.
Adding to the day’s disappointment, it was our banquet dinner. During our detail-finalising meeting, we specifically notify our banquet coordinator that we required an additional stand for our wedding portrait. This was not provided. We had to improvise using the table sitting stand for our wedding portrait. We were informed to bring our own laptop for the music and video highlight as Raffles Hotel’s audio system was not advanced enough to pay MP3 music. However, to my surprise, the audio technician on duty for our wedding banquet did not know how to use our laptop for the music and video highlight. My friend was to assist him, which resulted delayed in the music during our first march-in (music only came on half way through the march-in). During the banquet, the catering staff told our guest that there was insufficient beer without consulting us if we were willing to open another barrel. We received various compliant from our unsatisfied guests, which was so embarrassing.
In addition, Raffles Hotel DID NOT DELIVER the following items that were stated on our contract:
1. Sashes for alternate guest chairs. (which I have requested prior to signing the contract).
2. Actual tire of our wedding cake to be delivered to our suite. This was not delivered even upon us checking out on the next day.
3. Ang bao box was not provided for our wedding banquet. (Fortunately, we brought one with us).
All these unpleasant experiences during our wedding day was discussed with our banquet coordinator upon checked out and was offered a nice lunch worth SGD120 at Raffles Hotel for compensation. This was how our coordinator put it across to us: ‘We overlooked on these issues and to show our sincere apology, let me buy you both a nice lunch at Raffles Hotel.’ When we refused to accept, she then continued: ‘The lunch worth $120. Normal lunch outside will probably cost only around $25.’ When my husband and I heard this, we felt totally insulted. The first thought that came to us was: ‘Is she implying we are not able to afford to have lunch at Raffles Hotel?’
We refused to accept and asked to speak the Director of Catering Department, Elizabeth. She was really professional and immediately acknowledges and apologised for the distress we had been through, and offered a 5% discount off our banquet bill. Honestly, regardless what compensation they tried to provide, it would never make up for the frustration and disappointment I experienced on the most important day of my life. We were not trying to rip off Raffles Hotel, all we expect was just a sincere apology and compensation.
I was totally disappointed with Tracey’s professionalism and carelessness. After we checked out, we realised that we were not given the break-down of the banquet bill. I called her at 2.30pm on the same day to request for one. She told me that she would email me and leave a print-out with the concierge before she leaves the office for my collection. I arrived at the concierge desk at 8pm on the same day, but the concierges were totally clueless. They were unable to contact Tracey as she had left the office. I managed to contact her on her mobile and her respond was,’ why are you back at Raffles Hotel?’
Compliment
We have to agree that the following services we received deserve a thumb up!
1. Our banquet manager, Jason. He was very responsive on our request and efficient with resolving the problems we had during the banquet. He was friendly, patience and understanding.
2. Our guest compliment on the food – very tasty and filling. Individual serving of the food to all guests was very impressive. Apparently, not all hotels provide such service.
3. Our Chef, Richard Thong was very attentive. He delivered all our requests during our food tasting feedback. When I thanked her after the banquet, he humbly said, ‘it is my responsibility.’
4. Butler, porter services during our stay at Raffles Hotel were excellent and had made our stay enjoyable.
5. Generally, all staff at Raffles Hotel are polite and friendly.
guekchuen83
New Member
Hi ET,
Glad to hear from you. Sad to hear for bad experience that you faced.
Mine banquet manager also Jason, he is very good. I think Pauline ( Cordinator) is a nice lady.
My HB get his brother to help up on the IT part, as he saw other wedding dinner at other hotel also encounter the problem like you. So he rather trust his brother than the IT Technician.
Glad to hear from you. Sad to hear for bad experience that you faced.
Mine banquet manager also Jason, he is very good. I think Pauline ( Cordinator) is a nice lady.
My HB get his brother to help up on the IT part, as he saw other wedding dinner at other hotel also encounter the problem like you. So he rather trust his brother than the IT Technician.
doggielurver
New Member
Hi Emily
Oh dear! Very sorry to hear of your bad experience. It does sound like they have a lot of room for improvement. I do see why you are upset and I would have been upset too if I had encountered the same things. I hope that you can just put it behind you (rather than let it traumatise you forever, and suffer a long time for it!) and enjoy your honeymoon. Do take care!
Oh dear! Very sorry to hear of your bad experience. It does sound like they have a lot of room for improvement. I do see why you are upset and I would have been upset too if I had encountered the same things. I hope that you can just put it behind you (rather than let it traumatise you forever, and suffer a long time for it!) and enjoy your honeymoon. Do take care!
Hi Emily,
your feedback is detailed and also fair. It is helpful for us who are using Raffles Hotel and highlight what to take note of. At the same time, I wish someone from Raffles Hotel is reading this and rectify the problem.
Indeed, no amount of discount can compensate for the disappointments on our special days. We are only hoping that disappointments are reduced to uncontrollable factors but not human errors.
Thanks for sharing your experience so that I will be more careful in my planning. I may even work out a checklist for the coordinator in the hotel. Troublesome but better be safe than sorry! :-(
You mentioned that the flowers were flesh and decor is nice? Can you please share the photo with me?
Please email me at [email protected]
Thanks!
your feedback is detailed and also fair. It is helpful for us who are using Raffles Hotel and highlight what to take note of. At the same time, I wish someone from Raffles Hotel is reading this and rectify the problem.
Indeed, no amount of discount can compensate for the disappointments on our special days. We are only hoping that disappointments are reduced to uncontrollable factors but not human errors.
Thanks for sharing your experience so that I will be more careful in my planning. I may even work out a checklist for the coordinator in the hotel. Troublesome but better be safe than sorry! :-(
You mentioned that the flowers were flesh and decor is nice? Can you please share the photo with me?
Please email me at [email protected]
Thanks!