Sockie: misunderstandings, misrepresentations, misinformation...u named it we probably have encountered it with the management. In short, they REALLY need to work on their people skills. Also, they don't seem to have a proper protocol in working with clients. Or maybe its just my coordinator.
Sockie, my husband's advice to you is to look for somewhere else if you haven't confirmed a place. There are many better places out there.