Please do not rent the car from Beetle rental, the pink car that we rent for our wedding. This owner of the car is very irresponsible, rude and dishonest.
1) She charge us for the rental at $488 for whole day, and she have the cheek to ask my husband to return her the car earlier cos she wanna use the car to fetch her mum for birthday dinner. When I called her to question her why is it so, she say she can don't collect it early if we don't want to but on the other hand she says it's the standard thing to collect back the car early for the next couple, and she have to pass the car to the couple who are getting married the next day. We checked her Facebook status, there's no couple booking the car for the next day, 31st Dec 2012. She's so flicker and definitely she's lying.
2) Our brothers return the wedding car for us, forgetting to remove the wedding bear. We text her asking her for it, she didn't bother to reply. After many hours, we called her, she pick up and told us that she threw them all away. We ask her why did she throw them away she says "usually couple will not want it so I will throw them away". But the thing is we forgot about it and she didn't even have the basic courtesy to call and check if we still want it before she throw them away. She even start to raise her voice and say things like "ARE YOU TRYING TO SCOLD ME? SCOLD ME LAH! YES! I'VE THROW AWAY THE BEARS SO THERE'S NOTHING I CAN DO!!" and then say don't want to talk to me anymore and slam my phone.
Is it very difficult to apologize to us or at least try to talk things out?
The soft toys are not cheap, and it's customize by myself, it's a very memorable thing to us.
DON'T WISH ANY OTHER COUPLES WILL HAVE THE SAME EXPERIENCE LIKE US!!
1) She charge us for the rental at $488 for whole day, and she have the cheek to ask my husband to return her the car earlier cos she wanna use the car to fetch her mum for birthday dinner. When I called her to question her why is it so, she say she can don't collect it early if we don't want to but on the other hand she says it's the standard thing to collect back the car early for the next couple, and she have to pass the car to the couple who are getting married the next day. We checked her Facebook status, there's no couple booking the car for the next day, 31st Dec 2012. She's so flicker and definitely she's lying.
2) Our brothers return the wedding car for us, forgetting to remove the wedding bear. We text her asking her for it, she didn't bother to reply. After many hours, we called her, she pick up and told us that she threw them all away. We ask her why did she throw them away she says "usually couple will not want it so I will throw them away". But the thing is we forgot about it and she didn't even have the basic courtesy to call and check if we still want it before she throw them away. She even start to raise her voice and say things like "ARE YOU TRYING TO SCOLD ME? SCOLD ME LAH! YES! I'VE THROW AWAY THE BEARS SO THERE'S NOTHING I CAN DO!!" and then say don't want to talk to me anymore and slam my phone.
Is it very difficult to apologize to us or at least try to talk things out?
The soft toys are not cheap, and it's customize by myself, it's a very memorable thing to us.
DON'T WISH ANY OTHER COUPLES WILL HAVE THE SAME EXPERIENCE LIKE US!!