Hi Koala,
Keke.. wat a concidence..
Hi Star,
Just to share. Budget do provide free delivery to your hotel too. When we were rented the car from them in Melbourne City on our last trip, they actually provide free delivery to our hotel & even do a free upgrade to a 3.3L Auto for us. We were really surprised by their service
I'm not too sure if they still have it now though.. haha. Cos afterall, policies do change over the years
And I guess what Koala's friends meant by hidden cost was the excess damage that was not included & also the extra charge u need to pay if u rent less than 7 days, the maximum distance u can travel.. etc. All these have to be considered & it all adds on to the basic cost too. And like wat u said, car selection is pretty restricted too. So as compared to Budget, it's not that straightforward & flexible
I actually have quite a few friends & colleagues last time who rented from Bayswater before & shared the same thoughts & subsequently, they switched to Budget too
Also, as compared to most of the big established rental firms out there (not Bayswater which is of smaller scale), their rates are considerably cheaper too & they have a much wider range of cars to choose from, with lesser & very little restrictions. Service wise I must say they're very recognized too. They also provide flexible rental packages at attractive rates from time to time. Can always check out their website to find out more
Anyway, I guess as long as you're comfortable with what you get & it meets your expectation, it does not matter which rental firm you go to. Everyone here is just sharing what they know or have experienced. I think tt's a really good way to exchange valuable information..