mugwithlid
Member
What perks did they offer u?? I compared the recent perks and those before launch, they are similar. But of cos, the price is different.
Parkroyal at Pickering
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SerWen
New Member
yup babe.. do try to ask them for more perks if you are interested. eg extra helpers room, bridal stay etc..
daffy duck
Member
yup babe.. do try to ask them for more perks if you are interested. eg extra helpers room, bridal stay etc..
I tried... but they very strict... no extra room.
mugwithlid
Member
oooo... we are also going to try our luck in getting an extra helper room till 8pm though we have already signed up with them. Wish us luck! Care to share which coordinator did u all speak to?
SerWen
New Member
daffy duck
Member
oh extra room without night stay maybe u can try. i asked for anther room with stay but she say cannot.
it is chargable at sgd300++ per room..
currently only 2 ladies, one is the catering manager and the other lady is malay.
it is chargable at sgd300++ per room..
currently only 2 ladies, one is the catering manager and the other lady is malay.
mugwithlid
Member
No extra bridal night stay? Should ask for it. If it's another complementary room stay on top of that, it should be difficult as most hotels don't practise that.
mugwithlid
Member
Hi mantouz,
Thanks! My HTB and I also feel that we had a great offer! This is one of the better decision we made so far. Haha...
Thanks! My HTB and I also feel that we had a great offer! This is one of the better decision we made so far. Haha...
shoppingger
Member
Hi, anyone has the email address or contact no to arrange visit? Can't find it on their website
shoppingger
Member
Went to parkroyal to have a peak at a wedding dinner banquet before it started.
The hotel lobby is very stylish n modern. Ballroom is on the second level. Generally, the hotel is rather dim.
When i saw the ballroom, was quite surprised to see minimal decor. Only saw some floral stands along the aisle. There were no floral centerpiece for guest tables, thus it looks white n bare. Cant recall the stage n vip tables.
There were several projector screens around the ballroom. Saw at least 4. The ballroom is pillar-less n nice rectangle shaped, hence dont think view is a problem for guests.
The hotel lobby is very stylish n modern. Ballroom is on the second level. Generally, the hotel is rather dim.
When i saw the ballroom, was quite surprised to see minimal decor. Only saw some floral stands along the aisle. There were no floral centerpiece for guest tables, thus it looks white n bare. Cant recall the stage n vip tables.
There were several projector screens around the ballroom. Saw at least 4. The ballroom is pillar-less n nice rectangle shaped, hence dont think view is a problem for guests.
hazelnutss
New Member
Hi all btb, Would anyone mind sharing your package with me? This hotel looks awesome. Considering a booking with them. [email protected]
Many thanks.
[email protected]Many thanks.
Elaine Yip
New Member
Hi all btb, i am interested to hv my wedding banquet at this hotel. Do anyone hav pics of their ballroom? And what is their package like? What perks do they offer? Able to send me email, [email protected]?
Thanks alot!!
Thanks alot!!
Hi John, there's not really a email contact but you can fill up the request for proposal on http://www.parkroyalhotels.com/en/h..._pickering/meetings/request_for_proposal.html
The response is quite fast. =D
Gees, I was still looking forward to meeting their coordinator and viewing the ballroom.. ): What about their service?
And it costs more than a 5* hotel as well.
Service was ok initially but slowed down and almost every dish (including the cold combination, which I personally feel is not necessary) was individually plated.. After awhile u have to constantly remind them to top up drinks and the Chinese tea is cold..even one of the wedding flavour is rusty. The plus point is only that the hotel is new.
littlekutu
New Member
Hello mugwithlid , mind sharing ur perks and package with me , please. My email is [email protected]. thanks alot!
I signed up with Parkroyal on Pickering but have decided to let go of the date and forfeit the deposit. Why such a drastic move? To cut the long story short, it was the shabby service we've received so far. The coordinator takes forever to reply to us. We feel that she is not keen at all to serve us. Leaving our big day in her hands seems risky. And because we wanted to postpone our wedding date, they insisted on charging us the new package price at $1388++ per table while taking away many perks which came with the original package. At that price (less many perks), we might as well sign up with a 5 star hotel and get better service. That was exactly we did. So be warned.
shoppingger
Member
Yes, agree that Pickering is not very attractive in terms of pricing. The increase in 2015 price is really steep and does not include "big" items like beer.
But it's still very hot. Probably that's why they are not worried
But it's still very hot. Probably that's why they are not worried
Sadly, had that feeling too at another one of their newly renovated properties. Lovely ballroom and decently priced but perhaps it was just not meant to be for us.
Dorami88
New Member
Hi Lvsh, do you mind sharing the coordinator name? I am about to sign up with them for my wedding in 2015, now I am quite worried
Ya, Lvsh. Mind sharing the coordinator name? I'm considering them for my wedding in 2015 too. Currently the lady who is replying to me is Fiqah. She is prompt in her replies!
mugwithlid
Member
I just had my wedding last Saturday and the service from Parkroyal on Pickering staff exceeds my expectation. My coordinator Diana was there to oversee the operations till I arrive for my matrimony. She has been very helpful and professional from the start and even though she is going on her maternity leave soon, she still emails us promptly after office hours. The operation executive Ms Kangxin took care of me and my husband during the whole banquet. She came up to us with warm water(w/o me asking) and ice water for the groom during the reception and my married friends were impressed as they didn't receive such service in their venue. They will also offer chairs for us to sit and enjoy the montage and SDE before our march in. Of course, she will also ensure that we get to drink before our march in. She also ensures that my gown is neat and poofy before the March in. Even during the banquet, she will always come up to us checking if we need anything.
After the dinner, she will also feedback to us on the guest feedbacks without us asking.
These small gestures certainly touches my heart and we are very grateful for her help.
The bridal suite is also very impressive. Though I have seen bigger bridal suite, they utilise the space perfectly and is still very comfortable. Our friends and families are all in awe with the room especially with the floor to ceiling window, overseeing SG skyline.
I'm a very happy and satisfied bride on that day. For all btb that have chosen Parkroyal on Pickering, you are in good hands.
After the dinner, she will also feedback to us on the guest feedbacks without us asking.
These small gestures certainly touches my heart and we are very grateful for her help.
The bridal suite is also very impressive. Though I have seen bigger bridal suite, they utilise the space perfectly and is still very comfortable. Our friends and families are all in awe with the room especially with the floor to ceiling window, overseeing SG skyline.
I'm a very happy and satisfied bride on that day. For all btb that have chosen Parkroyal on Pickering, you are in good hands.
polkadotsy
New Member
Hi mugwithlid, congrats on your wedding! I'm looking at Parkroyal on Pickering too. Love the hotel but not sure what they are able to offer. Mind sharing your package with me pls? My email is [email protected].
minicooper55
New Member
I have also signed a package with Parkroyal on Pickering. Their catering sales team has been changing every now and then. Currently, my account is being handled by Derek Lam (Senior Catering Sales Manager) He should be quite on the ball with replies and all. So, anyone keen to find out more can contact him.
Cherry_Ant
New Member
Derek Lam? Sounds familiar. Think he was from Amara. Attended Amara wedding show last month and he attended to me. Did not have a good impression of him. If he is in charge of your wedding, god bless you.
Hi there, I'm interested in this hotel as well.. anyone able to share their package? [email protected]
Thanks! =)
Thanks! =)
Cherry_Ant
New Member
I
Is it very difficult for you to email or call them to ask for their package rather than asking somebody to send it to you?
shoppingger
Member
Hi, I'm a parkroyal Pickering BTB. Anyone know which company they partner with? Want to check out the printing rate and see if it's more worth it to print other places
shoppingger
Member
When's ur wedding? I'm doing lunch in June 15
Mine is lunch too, in Nov 2015!
monatomic
Member
I agree with Lvsh. Good thinking.
My fiancé absolutely loved Parkroyal on Pickering; he was there for his best friend's wedding and I liked the place too as I've been there for an event before. The building looks intriguing and I've heard plenty good things about it. Thus began our quest to find different venues that could be comparable; and one of our concerns was the price. We were thinking of a wedding lunch in Dec 2015 and price quoted was $988++.
Reponses via email was ok, up till when one of the catering sales manager met with us, and we had this feeling like he was talking to us in a manner that I would describe as "condescending-elitist-yet-trying-to-be-professional".
I would not fault him in anyway on how he'd handled us, but the choice of words leaves us room for feeling like we did.
The manager was alright at first, we told him that I would probably like to stay at the hotel the night before as we're doing away with the whole 'gatecrash' activity. He offered me an additional night at the bridal suite which I was extremely pleased about. And also offered a small function room for tea ceremony at no charge (pretty standard for most hotels). Things sort of went downhill from there.
We're probably an odd couple with a couple of 'off-beat' requests:
1. No alcoholic beverages- not in-line with our religion's practices. He seemed totally shocked and said that he's never encountered; or rather, said 'this is the first time I've come across a couple who do not want to serve alcohol during their wedding'. something to that effect. Which, made US rather surprised. I mean, seriously? Surely there are couples like us.
So anyway, he offered in exchange, canapés or mocktails.
2. I asked if there would be an option for us-- whereby if we forgo the food tasting session, are we able to offset the price of one table- ten pax for the package. He obviously wasn't too keen on it; but I can understand why. He explained nicely how that would not be ideal and I get it. But I just wanted it to be an option for me. I'm pretty price conscious at this point.
Did I mention that we were seated in a conference room, with bottled water in front of us but he never offered any drinks or said something like "please help yourselves to the bottled drink". Yea, probably I'm expecting too much; but as someone who was in the F&B line for 5 years myself, that's like basic courtesy?
Bottom line was, he probably didn't want us as customers anymore. It's almost a week now and he hasn't sent any follow up emails though he said he would; our tentative booking is until next week and my fiancé has already sent the follow up email but it's been a day and he hasn't replied.
zzz
I mean, this guy has commission right? if he doesn't give a damn about his own commission I REALLY wonder if he'd give a damn about strangers at all.
That's red flag for me.
I dunno, the other coordinators I've heard were nothing like that. Is it possible to change a POC at all? I'm not taking any liking towards this person's tone.
Wedding Planner
New Member
monatomic
Member
FYI: Most people hold jobs that require them to work normal office hours and get paid a fixed salary, thus only able to meet with hotel personnel after office hours quite unfortunately. Most of them are kind enough to stay after office hours for after office hours visits, which I do appreciate.
Nobody's expecting any 'kowtow'ing to anybody. All we were expecting was a response that was due to us. There was indeed a lag in response from the hotel.
That being said, in fact, we came to realise only on Monday, after slightly more than a week following our meeting, the sales manager was out sick the whole week and couldn't respond to us.
Nonetheless, he did accede to our requested options discussed. A week's delay in response didn't look too positive to us when we were none the wiser.
Anyway, we've decided with another hotel.
And FYI, you are mistaken. MOST SALES people do sales for obvious reasons. Banquet sales managers are no exceptions. From what I do know, they have quarterly 'targets' as KPIs which, upon meeting the target, they get some kind of incentives/reward. Why else would they meet with potential customers after office hours on weekdays and even on weekends? Surely HR would know better to come up with some proper remuneration/reward for the employees.
If you're a banquet sales manager and do not get a cut from any deals then you're better off with another hotel that does offer such incentives.
Nobody's expecting any 'kowtow'ing to anybody. All we were expecting was a response that was due to us. There was indeed a lag in response from the hotel.
That being said, in fact, we came to realise only on Monday, after slightly more than a week following our meeting, the sales manager was out sick the whole week and couldn't respond to us.
Nonetheless, he did accede to our requested options discussed. A week's delay in response didn't look too positive to us when we were none the wiser.
Anyway, we've decided with another hotel.
And FYI, you are mistaken. MOST SALES people do sales for obvious reasons. Banquet sales managers are no exceptions. From what I do know, they have quarterly 'targets' as KPIs which, upon meeting the target, they get some kind of incentives/reward. Why else would they meet with potential customers after office hours on weekdays and even on weekends? Surely HR would know better to come up with some proper remuneration/reward for the employees.
If you're a banquet sales manager and do not get a cut from any deals then you're better off with another hotel that does offer such incentives.
Mine is Ivan Yew. Previous coordinator left and he took over.
But didnt really liaise much with him as everything was confirmed with the previous coordinator.
Ah... yap.. mine is Ivan Tew too. Typo error.
Do you have any recent reviews on their food and banquet services? Can't seem to really find much reviews on them.
churzhenlong
New Member
Hi,
Anyone mind to share their package? I'm interested and shortlist as one of my hotel choice.
Able to send me [email protected]
Thanks
Anyone mind to share their package? I'm interested and shortlist as one of my hotel choice.
Able to send me [email protected]
Thanks
nekomeowmeow
New Member
I like the hotel very much and it was my first choice from my shortlisted hotels to hold my wedding at 2015. Everything seemed great other than their slow or lack of enthusiasm emails corresponding which was still acceptable for me (well.. I give excuses for them myself, that they might be very busy with other enquiries and such). Happened to know about the wedding workshop from a coordinator when having site visiting in July 2014 (it was my second visit, first was self visiting and me and my SO really like this hotel). After the meeting, we even went directly for the dinner at Lime (the hotel restaurant at 1st level) just for the food tasting.
It wasn't the cheapest package in town or the prettiest hotel we visited. But on that moment we have decided this should be where we will hold our big day. Even though we still haven't fixed our wedding date yet and we know most likely we won't enjoy the perks from the wedding show as by then we still won't able to get the date, yet we really eager to find out more about the packages and see the new 2015 themes. I guessed we are the first few that registered for the show even before Singaporebrides had the listing on the website.
With all the excitement and anticipating we had for the workshop, it ended up with a big disappointment.
As some of you might know it was a paid admission workshop inclusive of sit down lunch. We missed the lunch as we didn't know that we were expected to reach at certain timing. Questions raised and we found out they sent a programme agenda to all registered couple BUT we didn't receive any email about it! We asked for refund, and the initial coordinator that met with us previously in July site visiting ensured us that he will help on this. We trusted him.
At the time when we were leaving with a little disappointment, the catering director came to us and after learning about our situation and we mentioned that we were leaving to get a lunch (it was 3pm+), he offered us to have lunch at Lime while he will explaining about the wedding packages. We mentioned that we have next appointment at 4pm, we were reluctant but in the end we accepted the goodwill (we rushed, but in the end we missed the next appointment).
After all these chains of unhappiness, my SO began sceptical about their service (the previous coordinator we met were not trying to straighten the issue, he talked to for a minute or so, promised about the refund and left us for other customers). To think that I was trying to convince my SO that it was their first workshop and it was norm to have human error in coordinating a big event. At this point, I still truly had confident with them and considered them as first choice.
I emailed the previous coordinator regarding the refund since he was the one assured us about it. But the director replied, he denied that there is a human error on their side and the lunch at Lime was meant for "replacement lunch" so there was no refund will be made.
1. We didn't receive confirmation email after payment (I need to email and check with them)
2. Event time is not mentioned in the email until I checked on Singaporebrides and reconfirm with them
"The timing would be from 11.00am to 4.30pm. Do kindly note that the lunch would be a sit down lunch." - quoted word by word from the email after i reconfirmed the timing
As you can see "11.00am to 4.30pm" is just telling the duration of an event and "sit down lunch" didn't clarify that we need to reach on certain time.
3. No programme agenda being sent and management side didn't review it as their error
4. We were verbally promised about the refund but it was denied
5. We were not told or agreed that the lunch at Lime supposes to be the "replacement lunch" and no refund will be issued after that, it was just their own assumption and on top of it, it caused us to missed our next appointment. If it was being clearly told as an option, we will have the option to accept or reject it.
6. The email reply is less than pleased or even apologetic, they are not even trying to keep us as potential customers.
It is not only about the money but about our disappointment, lost confidence and trust. The luckiest thing is we only spent a little token for the lesson, can you imagine if we have signed up and being tied by the deposit yet received this kind of treatments? How can we assure when few thousands of dollars involved for the actual day?
I am trying to write as neutral as possible even though I can't hide my disappointment on this issue. The experience stated here is truly happened to us and if needed I can show print screen of our email correspondence as the proof. It is up to you to take the risk and engage their so called 5-star hotel service. For us, thanks but no thanks, we are out.
It wasn't the cheapest package in town or the prettiest hotel we visited. But on that moment we have decided this should be where we will hold our big day. Even though we still haven't fixed our wedding date yet and we know most likely we won't enjoy the perks from the wedding show as by then we still won't able to get the date, yet we really eager to find out more about the packages and see the new 2015 themes. I guessed we are the first few that registered for the show even before Singaporebrides had the listing on the website.
With all the excitement and anticipating we had for the workshop, it ended up with a big disappointment.
As some of you might know it was a paid admission workshop inclusive of sit down lunch. We missed the lunch as we didn't know that we were expected to reach at certain timing. Questions raised and we found out they sent a programme agenda to all registered couple BUT we didn't receive any email about it! We asked for refund, and the initial coordinator that met with us previously in July site visiting ensured us that he will help on this. We trusted him.
At the time when we were leaving with a little disappointment, the catering director came to us and after learning about our situation and we mentioned that we were leaving to get a lunch (it was 3pm+), he offered us to have lunch at Lime while he will explaining about the wedding packages. We mentioned that we have next appointment at 4pm, we were reluctant but in the end we accepted the goodwill (we rushed, but in the end we missed the next appointment).
After all these chains of unhappiness, my SO began sceptical about their service (the previous coordinator we met were not trying to straighten the issue, he talked to for a minute or so, promised about the refund and left us for other customers). To think that I was trying to convince my SO that it was their first workshop and it was norm to have human error in coordinating a big event. At this point, I still truly had confident with them and considered them as first choice.
I emailed the previous coordinator regarding the refund since he was the one assured us about it. But the director replied, he denied that there is a human error on their side and the lunch at Lime was meant for "replacement lunch" so there was no refund will be made.
1. We didn't receive confirmation email after payment (I need to email and check with them)
2. Event time is not mentioned in the email until I checked on Singaporebrides and reconfirm with them
"The timing would be from 11.00am to 4.30pm. Do kindly note that the lunch would be a sit down lunch." - quoted word by word from the email after i reconfirmed the timing
As you can see "11.00am to 4.30pm" is just telling the duration of an event and "sit down lunch" didn't clarify that we need to reach on certain time.
3. No programme agenda being sent and management side didn't review it as their error
4. We were verbally promised about the refund but it was denied
5. We were not told or agreed that the lunch at Lime supposes to be the "replacement lunch" and no refund will be issued after that, it was just their own assumption and on top of it, it caused us to missed our next appointment. If it was being clearly told as an option, we will have the option to accept or reject it.
6. The email reply is less than pleased or even apologetic, they are not even trying to keep us as potential customers.
It is not only about the money but about our disappointment, lost confidence and trust. The luckiest thing is we only spent a little token for the lesson, can you imagine if we have signed up and being tied by the deposit yet received this kind of treatments? How can we assure when few thousands of dollars involved for the actual day?
I am trying to write as neutral as possible even though I can't hide my disappointment on this issue. The experience stated here is truly happened to us and if needed I can show print screen of our email correspondence as the proof. It is up to you to take the risk and engage their so called 5-star hotel service. For us, thanks but no thanks, we are out.
monatomic
Member
Wow, really sorry about your experience. Must have been frustrating. While i won't say they've done anything wrong in retrospect, the miscommunication and service leaves much disdain to a paid customer who was much interested in them in the first place.
Park Royal Pickering was our top choice initially. We were deciding between them and Conrad Centennial. But finally decided on Conrad because we got a foretaste of their "potential" for tardy and less-than-satisfied service. That being said, i still like the look of the hotel though! Also, we did calculations, the difference (nett price) is only but $20+ per table. And Conrad is more luxurious and better brand name.
Anyways, Pickering won't miss one or two couples like us. They're very popular. But I concur with your reasoning to forget it.
If you're still looking a venue, I did a comparison of the hotels I was looking at; tabulated them in an excel table. It's for wedding 2015 lunch banquet though. You can view them here:
https://drive.google.com/file/d/0B5BHFWRaSe7oUW0tZGdBX3dQT3M/edit?usp=sharing
nekomeowmeow
New Member
Thank you for sharing your excel file
Coincidently, we are planning for lunch banquet in 2015 too.
I know they are very popular and losing few couples like us won't really hurt them, but at least by sharing our experiences the other couples that signed or going to sign up with them can take extra precaution on them. Since they don't honour their promises and too proud to admit their own error, it is better to write everything down in black and white before sign the package with them.
I still like the hotel too, but we don't want to take the risk. With this kind of substandard service, it might cause unhappiness during the planning and the worst, ruining our actual day.
Poor service...such a shame and waste of a nice hotel.
monatomic
Member
Thank you for sharing your excel file
Coincidently, we are planning for lunch banquet in 2015 too.
I know they are very popular and losing few couples like us won't really hurt them, but at least by sharing our experiences the other couples that signed or going to sign up with them can take extra precaution on them. Since they don't honour their promises and too proud to admit their own error, it is better to write everything down in black and white before sign the package with them.
I still like the hotel too, but we don't want to take the risk. With this kind of substandard service, it might cause unhappiness during the planning and the worst, ruining our actual day.
Poor service...such a shame and waste of a nice hotel.
Yea! Im with you. But really, it depends on which staff you're coordinating with! If you get a good one, you'll have a different experience. I saw earlier responses in this same thread and the service seemed really good. I guess too bad we coordinated with the "wrong" personnel from Pickering
Hope you manage to find a place soon! For me, Conrad is highly recommended. My boss, my colleagues, my friends who have held their weddings there or been too weddings there all had great things to say about it
They're really popular and value for $! Act fast!