Tinker, i was liasing with them in late dec 05 till jan and was told my date the pricing is not out yet.... i had long wanted to sign in jan liao , but ivan say wait for fair
my AD is on the weekend , ocean ball room ...me 9 dishes.... i was told by ivan to sign during the apr 06 fair ... which has more goodies (every table 1 bottle of wine, 1 extra barrel of beer etc) .... IVAN promised me that if my wine is not enough i can bring some extra bottle and no corkage will be charge...anyway i am also going for more than 30 tables liao ... i dun expect it to exceed more than 6-12 bottles or even exceed the 30 free bottle of wine lor ...so cannot be charge me corkage rite, but i bring just for standby.... this which IVAN has promised me already , but then again not in contract....
I wouldnt say i had bad experience with PP in my wedding, as i havent go thrgh my AD with them... but what i can say now is that i am experiencing probs with their vendor (already solved at my own expenses), and at the same time alot of "bargaining" is done with IVAN , when he left, not a single couple who sign up with PP assign to him knew about it until he left ... the issue here on everyone head is PP should inform us of new arrangement BEFORE IVAN has left and not leaving it to us to find out ourselves or depend on a piece of snail mail which reaches us 1 week after he leaves..... we would have ample time to do preparation if we know earlier mah.... (no joke, i was so pissed i am on the verge of sending one complain email to their GM, but in the end Mr Tom managed to call me before i send, that email is still in my draft box)
if we have known he is leaving, alot of things promised by him no problem ... ( Or PANG SIM in hokkien which he always say) WHICH IS NOT IN CONTRACT...we would have ask him to write it down black and white BEFORE he leave .... now everything we have to go thrgh with new cordinator and SUBJECT to approval again ... if they agree .. no issue ... but what if they say sorry cannot ... then how?? Some of these small issues could be contributing factors on why we choose PP in the first place, if they were to turn around and say no .... then quite obviously they play us out taking advantage of the situation that it was IVAN who promised and he left the hotel without tell any customer. I already told my co-ordinator very frankly liao ...if i have to ask IVAN to come out and confirm his promises verbally, i will do it ... AT ALL EXPENSES.....
i would suggest to future couple that if they want to sign up with panpac should put everything, or infact any hotel (even the bargains u earn) in contract...this sounds abit like when we dealing with the bridal shop tactic also ....anyway i have confidence in the banquet AD team , they have many positive remarks abt them..... but the catering management need to buck up abit and deliver what their staff has promised ( or rather EX-STAFF) ....
cheers....
Hope you'd have a great wedding nonetheless!